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Operations and quality assurance leader driving compliance and service excellence.
Experience
Solo Lobby Bartender (Lead)
Ten Five Hospitality
Jul 2024 - Mar 2025 (8 months)
Event Bartender — High-Profile Accounts
Ten Five Hospitality
Dec 2023 - Jul 2024 (7 months)
Bartender
Sixty Hotels
May 2022 - Mar 2024 (1 year 10 months)
Dispatch Lead / QA & Training Support
Pineapple Express
Aug 2021 - Dec 2022 (1 year 4 months)
Event & Sales Associate
EMRG Media
Aug 2011 - Mar 2020 (8 years 7 months)
47k-55k USD
Systems-minded professional specializing in onboarding and client experience.
Experience
Digital Workflow Support
Self-Employed
Mar 2023 - Present (2 years 8 months)
Client Experience Lead
Energetic partner support specialist with a passion for data analysis.
Experience
Partner Support Specialist
Onafriq
Jan 2023 - Present (2 years 10 months)
Customer Experience Officer
Baxi
Oct 2022 - Nov 2022 (1 month)
Customer Experience Expert
United Bank for Africa Plc
Jun 2021 - May 2022 (11 months)
Experienced talent acquisition professional dedicated to exceptional onboarding processes.
Experience
Talent Acquisition Candidate Navigator Advisor
Intermountain Health
Jul 2018 - Present (7 years 4 months)
Store & Human Resources Administrator
Nordstrom
Sep 2011 - Jul 2018 (6 years 10 months)
Store Administrator
50k-90k USD
Reconciliation Team leader
Experience
Team Leader for Financial Operations & Treasury Operations
FNB Zambia
Feb 2024 - Present (1 year 9 months)
Operations and project support manager driving process improvements with data-driven insights.
Experience
Operations Manager & Accounts Officer
Emrit Investment Ltd
Sep 2023 - Jul 2025 (1 year 10 months)
Assistant Customer Service Manager
My FundedFX
Sep 2022 - Dec 2024 (2 years 3 months)
Discord Community Manager
True Forex Funds
Jul 2022 - Mar 2024 (1 year 8 months)
Senior Customer Success Manager with expertise in B2B client relationships.
Experience
Customer Success Manager – Specialist
Smartpaddle Technology Pvt Ltd.
Nov 2021 - Mar 2025 (3 years 4 months)
Consultant – Client Relations & Project Management
AICL Communication Ltd.
Apr 2021 - Jun 2021 (2 months)
Client Success Manager
upGrad for Business
Cybersecurity analyst protecting systems through monitoring, response, and remediation.
Experience
Cybersecurity Analyst
Babz Auto
Sep 2021 - Present (4 years 2 months)
IT Support Specialist
Babz Auto
Feb 2020 - Sep 2021 (1 year 7 months)
Biopsychosocial-focused peer support coach specializing in trauma-informed resilience and growth.
Experience
Peer Support & Wellness Coach
Self Employed
Jan 2016 - Present (9 years 10 months)
Childcare Provider
Private Childcare
Jan 2012 - Present (13 years 10 months)
Program Aide
Results-driven professional with expertise in market research and data analysis.
Experience
Management Trainee
Escalent Consulting India Pvt. Ltd.
Oct 2024 - Present (1 year 1 month)
Management Trainee
Escalent Consulting India Pvt. Ltd.
Oct 2024 - Present (1 year 1 month)
Market Research Intern
French-English bilingual customer service and technical support specialist with CRM expertise.
Experience
Customer Service Specialist
Topemprun/Pretbus Loan Enterprise
Mar 2024 - Jun 2025 (1 year 3 months)
Bilingual Customer Service Rep
Sandy Topline Services Cameroon Logistics
Jan 2023 - Feb 2024 (1 year 1 month)
Experienced Microsoft Support Specialist with expertise in IT service excellence.
Experience
Windows & M365 Technical Support
Microsoft: Upwork Amplified
May 2020 - Mar 2023 (2 years 10 months)
Technical Support Intern
PRISUNDRA NIG LTD
Sep 2018 - Aug 2019 (11 months)
Skilled team player with a strong background in customer service.
Experience
Direct Support Professional
Bridges of Indiana
Jul 2015 - Present (10 years 4 months)
Call Center Representative
Lifetouch NCC
Feb 2012 - Sep 2017 (5 years 7 months)
Photographer
JCPenny Portrait Studios
Jan 2007 - Jan 2008 (1 year)
Experienced service industry professional with expertise in card operations.
Experience
Senior Manager – Issuance Operations Management
IndusInd Bank
Aug 2024 - Present (1 year 3 months)
Manager – Issuance Operations Management
Bank Of Baroda Financial Solution Ltd
Mar 2023 - Present (2 years 8 months)
Customer-focused retail and relationship manager driving sales, team development, and KPI-led store performance.
Experience
Department Manager
H&M Hennes & Mauritz Retail Pvt. Ltd
Sep 2022 - Mar 2024 (1 year 6 months)
Relationship Manager
ICICI Lombard General Insurance Co. Ltd
Sep 2021 - Apr 2022 (7 months)
Store Manager
Results-driven Team Lead Data Analyst with expertise in business intelligence.
Experience
Team Lead - Data Analyst & MIS
ANZA Business Services Private Limited
Aug 2022 - Present (3 years 3 months)
Team Lead - Data Science
Redwood Algorithms
Feb 2022 - Jul 2022 (5 months)
Operations Head
Synex Solutions
Operations leader with 17+ years in hospitality and training.
Experience
Preacher
Various Churches
Jan 2009 - Present (16 years 10 months)
General Manager
Fairfield by Marriott
Oct 2019 - Sep 2024 (4 years 11 months)
Manager on Duty
The Greenbrier
Customer-focused operations professional with strong service and leadership.
Experience
Prior Authorization Rep
Cigna
Nov 2022 - Present (3 years)
Patient Care Advocate
Accredo
Nov 2020 - Nov 2022 (2 years)
Corporate Sales Manager
Dave and Buster's
Technical support specialist delivering secure, patient-focused virtual health solutions.
Experience
Technical Assistant Agent
Teladoc Health
Jan 2023 - Jan 2025 (2 years)
Technical Support Specialist with 7+ years of experience
Experience
System Administrator
24G
Sep 2021 - Feb 2023 (1 year 5 months)
Website QA Tester
24G
Nov 2018 - Feb 2023 (4 years 3 months)
Service Desk/Saas Support Specialist
24G
Nov 2018 - Feb 2023 (4 years 3 months)
Turbo Tint
Jan 2022 - Present (3 years 10 months)
Retail Manager
Multiple Brands
Jan 2015 - Present (10 years 10 months)
Record Management Officer
Union Bank Plc
Feb 2020 - Mar 2020 (1 month)
Data Entry Officer
Calm Global InfoTech
Nov 2019 - Dec 2019 (1 month)
Nordstrom Rack
Oct 2009 - Sep 2011 (1 year 11 months)
Customer Service Representative
Nordstrom
Jun 2005 - Oct 2009 (4 years 4 months)
Reconciliation Clerk for Financial Operations & Treasury Operations
FNB Zambia
Oct 2018 - Jan 2024 (5 years 3 months)
Audit Assistant
AMG Global Chartered Accountants
Jul 2018 - Sep 2018 (2 months)
Customer Support Representative
My Forex Funds
Mar 2021 - Jun 2022 (1 year 3 months)
Nov 2019 - Mar 2021 (1 year 4 months)
Assistant Project Manager / Freelancer Manager
Crimson Interactive Pvt. Ltd.
Oct 2014 - Nov 2019 (5 years 1 month)
PUSD
Jan 2019 - Dec 2021 (2 years 11 months)
Youth Leader
YMCA
Jan 2017 - Dec 2019 (2 years 11 months)
Norex Flavours Pvt. Ltd.
Feb 2024 - Apr 2024 (2 months)
Market Research Intern
Norex Flavours Pvt. Ltd.
Feb 2024 - Apr 2024 (2 months)
Marketing Intern
Bhole Baba Milk Foods Industries Ltd.
Nov 2023 - Jan 2024 (2 months)
Night Cashier
McDonalds
Jan 2003 - Feb 2003 (1 month)
Cleaning Crew Member
Macs
Feb 2002 - Mar 2002 (1 month)
Senior Associate
Fiserv India Pvt Ltd
Dec 2019 - Present (5 years 11 months)
Escalation Manager – PAN India
Kotak Mahindra Bank Limited
Aug 2018 - Present (7 years 3 months)
Senior Executive - Customer Service & Compliance
Axis Bank Limited
Jun 2016 - Present (9 years 5 months)
Kashmir Novelties
May 2019 - Nov 2020 (1 year 6 months)
Marketing Intern
Emami Group
Jun 2018 - Aug 2018 (2 months)
Sales Associate
Kashmir Novelties
Dec 2016 - Aug 2017 (8 months)
Jan 2021 - Jan 2022 (11 months)
Electrical Engineer
The Motwane Manufacturing Company
Dec 2019 - Aug 2020 (8 months)
Electrical Engineer
Al - Energy Systems
Jul 2018 - Dec 2019 (1 year 5 months)
Jan 2017 - Dec 2019 (2 years 11 months)
E-Commerce & Customer Experience Lead
The Greenbrier Online Store
Jan 2014 - Dec 2017 (3 years 11 months)
Lead Onboarding Trainer
Evansville Psychiatric Children’s Center
Feb 2003 - Jul 2009 (6 years 5 months)
Jul 2019 - Mar 2020 (8 months)
Corporate Sales Consultant
Dave and Buster's
Dec 2017 - Jul 2019 (1 year 7 months)
Event Coordinator
Main Event Entertainment
Nov 2015 - Jul 2017 (1 year 8 months)
Service Desk Analyst (Temp)
Ascension Information Services
Aug 2017 - May 2018 (9 months)