Ezra Xavier

Independently managed a high-volume luxury lobby bar at Thompson Hotel, maintaining service quality and translating guest feedback into operational improvements to boost consistency and guest satisfaction. Coordinated with departments to ensure seamless operations.

Provided quality-driven service at red-carpet and entertainment events (Grammy parties, Apple TV+, Disney, Republic Records), adapting to real-time changes and maintaining consistency under high-pressure conditions. Collaborated with producers and staff to meet event standards.

Managed solo shifts at ELLA in Beverly Hills, ensuring consistent guest satisfaction and operational compliance while creating SOPs that improved staff performance and training efficiency. Maintained service standards across shifts.

Directed daily operations and quality control for a cannabis delivery service, ensuring 100% compliance with California regulations and reducing escalation rates through SOP development. Conducted performance monitoring and coaching for dispatchers and drivers, improving accuracy and customer satisfaction.

Oversaw vendor QA and client follow-up for The Event Planner Expo, coordinating CRM reporting and B2B communications to deliver performance insights and strengthen client relationships. Ensured event quality and brand alignment.

Trained and coached sales teams, conducted performance evaluations, and managed scheduling to enhance efficiency and ensure adherence to company policies and quality standards. Improved employee accountability and store performance.

Directed staff training and performance evaluations, implemented compliance and operational processes that drove revenue growth and earned multiple top sales awards. Maintained quality control standards across store operations.

Studied Business Administration at Plymouth State University.