Open to opportunities

Michael Eseoghene

@michaeleseoghene

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Operations and project support manager driving process improvements with data-driven insights.

Nigeria

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What I'm looking for

I'm seeking a remote operations or project-support role in a fast-paced organization where I can lead teams, optimize processes using data and reporting, manage vendors and procurement, and grow into broader operations leadership.

I am a resourceful operations and project support professional with a background in agribusiness and fintech.

I have coordinated procurement and cold-chain logistics, managed vendor relationships, supervised remote teams, and supported large online communities. I delivered improvements such as 20% faster support response times and introduced Excel dashboards that improved stock and delivery visibility.

I thrive in remote, fast-paced environments and prioritize process optimization, clear stakeholder communication, and data-informed decision-making. I seek opportunities to lead operations, strengthen procurement and vendor processes, and scale efficient remote teams.

Experience

Work history, roles, and key accomplishments

Operations Manager & Accounts Officer

Emrit Investment Ltd

Sep 2023 - Jul 2025 (1 year 10 months)

Coordinated procurement schedules and cold chain logistics for poultry and fisheries operations, improving delivery reliability and inventory accuracy. Implemented Excel tracking sheets and dashboards to surface storage issues and support budget decisions.

Procurement Vendor Management Inventory Management Excel Financial Reporting Budgeting Dashboards

Assistant Customer Service Manager

My FundedFX

Sep 2022 - Dec 2024 (2 years 3 months)

Supervised a remote team of 4–6 agents and streamlined support workflows, reducing average response times by 20%. Produced ticket trend and performance reports and acted as liaison between support and product teams to accelerate issue resolution.

Team Leadership Customer Support Workflow Optimization Ticketing Systems Reporting ClickUp Jira Escalation Management

Discord Community Manager

True Forex Funds

Jul 2022 - Mar 2024 (1 year 8 months)

Oversaw engagement for a 30,000+ member trading community, organized announcements and product rollouts, and maintained a positive community culture. Collected user feedback and relayed insights to product teams to inform improvements and launches.

Community Management Discord User Engagement

Customer Support Representative

My Forex Funds

Mar 2021 - Jun 2022 (1 year 3 months)

Handled 60+ client inquiries daily via chat and email, escalated recurring technical issues, and tracked client feedback to drive process improvements that reduced repeat tickets. Built strong remote communication skills in a global support team.

Customer Support Chat Support Email Support Ticketing Issue Tracking

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate in AI Product Management, AI Product Management

In progress: Google AI Product Manager Professional Certificate focusing on AI product management skills.

IBM Corporation

Certificate in Engineering Project Management, Engineering Project Management

Pursuing an IBM Engineering Project Management certificate covering project management practices for engineering teams.

Google

Certificate in Business Intelligence, Business Intelligence

Completed the Google Business Intelligence Certificate in 2025.

University of Benin

Bachelor of Agriculture, Agriculture, Aquaculture and Fisheries Management

2018 - 2023

Completed a Bachelor of Agriculture in Aquaculture and Fisheries Management with coursework focused on aquaculture practices and fisheries management.