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Michael Eseoghene

@michaeleseoghene

Operations and project support manager driving process improvements with data-driven insights.

Nigeria
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What I'm looking for

I'm seeking a remote operations or project-support role in a fast-paced organization where I can lead teams, optimize processes using data and reporting, manage vendors and procurement, and grow into broader operations leadership.

I am a resourceful operations and project support professional with a background in agribusiness and fintech.

I have coordinated procurement and cold-chain logistics, managed vendor relationships, supervised remote teams, and supported large online communities. I delivered improvements such as 20% faster support response times and introduced Excel dashboards that improved stock and delivery visibility.

I thrive in remote, fast-paced environments and prioritize process optimization, clear stakeholder communication, and data-informed decision-making. I seek opportunities to lead operations, strengthen procurement and vendor processes, and scale efficient remote teams.

Experience

Work history, roles, and key accomplishments

TF

Discord Community Manager

True Forex Funds

Jul 2022 - Mar 2024 (1 year 8 months)

Oversaw engagement for a 30,000+ member trading community, organized announcements and product rollouts, and maintained a positive community culture. Collected user feedback and relayed insights to product teams to inform improvements and launches.

MF

Customer Support Representative

My Forex Funds

Mar 2021 - Jun 2022 (1 year 3 months)

Handled 60+ client inquiries daily via chat and email, escalated recurring technical issues, and tracked client feedback to drive process improvements that reduced repeat tickets. Built strong remote communication skills in a global support team.

Education

Degrees, certifications, and relevant coursework

Google logoGO

Google

Professional Certificate in AI Product Management, AI Product Management

In progress: Google AI Product Manager Professional Certificate focusing on AI product management skills.

IBM Corporation logoIC

IBM Corporation

Certificate in Engineering Project Management, Engineering Project Management

Pursuing an IBM Engineering Project Management certificate covering project management practices for engineering teams.

Google logoGO

Google

Certificate in Business Intelligence, Business Intelligence

Completed the Google Business Intelligence Certificate in 2025.

University of Benin logoUB

University of Benin

Bachelor of Agriculture, Agriculture, Aquaculture and Fisheries Management

2018 - 2023

Completed a Bachelor of Agriculture in Aquaculture and Fisheries Management with coursework focused on aquaculture practices and fisheries management.

Rice University logoRU

Rice University

Attended Rice University (program or credential details not specified by the candidate).

Tech stack

Software and tools used professionally

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