nikhilesh mungekar
@nikhileshmungekar
Experienced service industry professional with expertise in card operations.
IndiaWhat I'm looking for
I am a service industry professional with over 10 years of comprehensive experience in card operations, BPO operations, and team management. My career has been marked by a strong ability to manage teams effectively while overseeing complex process migrations and platform transitions. I pride myself on my relationship-building skills, which have enabled me to lead successful operations across various markets.
Currently, I serve as a Senior Manager in Issuance Operations Management at IndusInd Bank, where I oversee pre-issuance credit card operations and manage vendor relationships. My previous roles have equipped me with a robust understanding of operational processes, from vendor management to audit documentation. I have consistently driven operational readiness and efficiency, ensuring that my teams meet and exceed performance standards.
Experience
Work history, roles, and key accomplishments
Senior Manager – Issuance Operations Management
IndusInd Bank
Aug 2024 - Present (1 year)
Responsible for overseeing pre-issuance credit card operations and managing personalization vendors. Negotiated contracts, reconciled card plastic and stationery, and handled card dispatch and delivery.
Manager – Issuance Operations Management
Bank Of Baroda Financial Solution Ltd
Mar 2023 - Present (2 years 5 months)
Managed pre-issuance credit card operations teams, overseeing the complete process from onboarding to dispatch. Handled CKYC updates, delivery dispatch, and vendor management related to card issuance.
Senior Associate
Fiserv India Pvt Ltd
Dec 2019 - Present (5 years 8 months)
Set up post-issuance card operations for a leading bank transitioning to the First Vision Platform. Performed quality control, consulted clients on system functionality, and managed UAT for credit card applications.
Escalation Manager – PAN India
Kotak Mahindra Bank Limited
Aug 2018 - Present (7 years)
Managed escalation desk, ensuring complaint resolutions within SLA and maintaining service levels. Handled Level 2 escalations for credit card customers across India and coordinated with internal teams for resolutions.
Senior Executive - Customer Service & Compliance
Axis Bank Limited
Jun 2016 - Present (9 years 2 months)
Directed customer issues, liaised with cross-functional departments to resolve collection-related activities, and analyzed complaints to improve processes. Managed escalations from various desks including NODAL, MD, and RBI.
Executive - Customer Service & Operations
BNP Paribas
Nov 2013 - Present (11 years 9 months)
Reconciled daily collections MIS, ensured credits were posted to customer accounts, and maintained MIS and cash collection trackers. Performed callbacks for high-value RTGS/NEFT transactions and handled e-payments.
Education
Degrees, certifications, and relevant coursework
PTVA’s Management Institute
MBA, Finance
Completed a Master of Business Administration with a specialization in Finance. Gained advanced knowledge in financial management, strategic planning, and business operations.
Pragati College
BMS, Marketing
Obtained a Bachelor of Management Studies with a focus on Marketing. Developed foundational skills in business administration, marketing strategies, and organizational behavior.
ST Mary’s College
H.S.C.
Completed Higher Secondary Certificate education. Focused on core subjects to build a strong academic foundation.
Tondwankar Vidyavardhini
S.S.C.
Completed Secondary School Certificate education. Acquired fundamental knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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