Assan Ubale
@assanubale
French-English bilingual customer service and technical support specialist with CRM expertise.
PhilippinesWhat I'm looking for
I am a French and English bilingual customer service and technical support specialist with over three years of hands-on experience in fast-paced call center environments.
I consistently resolve complex technical issues across phone, email, and chat while using CRM systems and troubleshooting tools to improve customer satisfaction and meet recovery goals.
I have delivered outbound collections and inbound support, analyzed financial and account data for risk assessment, and created process improvements that enhanced team performance and customer experience.
I am adaptable, results-oriented, and committed to continuous improvement, with strong communication, multitasking, and training abilities.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Topemprun/Pretbus Loan Enterprise
Mar 2024 - Jun 2025 (1 year 3 months)
Provided bilingual (English/French) technical customer support and collections, meeting recovery goals through outbound/inbound calls and improving processes to boost customer experience and resolution rates.
Bilingual Customer Service Rep
Sandy Topline Services Cameroon Logistics
Jan 2023 - Feb 2024 (1 year 1 month)
Handled high-volume inbound/outbound customer interactions, resolved complex service requests, maintained quality standards, and followed up to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Transport and Logistics (HITL)
Bachelor's Degree, Transport and Logistics
Bachelor's degree in Transport and Logistics with a major in Land Transport/Customer Service Management completed in July 2022.
Government Bilingual High School Atiela
Advanced Level Certificate, General Secondary Education
Advanced level certificate from Government Bilingual High School Atiela completed in August 2019.
Cameroon College of Arts Science and Technology
Ordinary Level Certificate, General Secondary Education
Ordinary Level Certificate obtained in 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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