Open to opportunities

Assan Ubale

@assanubale

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French-English bilingual customer service and technical support specialist with CRM expertise.

Philippines

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What I'm looking for

I seek a bilingual customer service/technical support role where I can use CRM and troubleshooting skills, contribute process improvements, and grow professionally in a collaborative team.

I am a French and English bilingual customer service and technical support specialist with over three years of hands-on experience in fast-paced call center environments.

I consistently resolve complex technical issues across phone, email, and chat while using CRM systems and troubleshooting tools to improve customer satisfaction and meet recovery goals.

I have delivered outbound collections and inbound support, analyzed financial and account data for risk assessment, and created process improvements that enhanced team performance and customer experience.

I am adaptable, results-oriented, and committed to continuous improvement, with strong communication, multitasking, and training abilities.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Topemprun/Pretbus Loan Enterprise

Mar 2024 - Jun 2025 (1 year 3 months)

Provided bilingual (English/French) technical customer support and collections, meeting recovery goals through outbound/inbound calls and improving processes to boost customer experience and resolution rates.

Call Center Operations CRM Troubleshooting Collections Multitasking Customer Experience Escalation Management

Bilingual Customer Service Rep

Sandy Topline Services Cameroon Logistics

Jan 2023 - Feb 2024 (1 year 1 month)

Handled high-volume inbound/outbound customer interactions, resolved complex service requests, maintained quality standards, and followed up to ensure timely resolution.

Customer Support Quality Assurance CRM Troubleshooting Time Management