heather staggs
@heatherstaggs
Skilled team player with a strong background in customer service.
United StatesWhat I'm looking for
I am a dedicated Direct Support Professional with extensive experience working with individuals who have intellectual and developmental disabilities. My role involves assisting clients in realizing their full potential and helping them integrate into their communities. I take pride in delivering personal care and support that aligns with individual support plans, ensuring that each client receives the attention they need to thrive.
Throughout my career, I have honed my skills in various areas, including client transportation, companionship, and daily living activities. My experience in call center roles has also equipped me with strong problem resolution and customer service skills, allowing me to effectively address client needs and concerns. I am a quick learner with good computer abilities, always ready to go beyond basic assignments to provide exceptional care.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
Bridges of Indiana
Jul 2015 - Present (9 years 10 months)
As a Direct Support Professional, I assist individuals with intellectual or developmental disabilities in achieving their full potential. My role includes providing personal care, supporting daily living activities, and facilitating community engagement.
Call Center Representative
Lifetouch NCC
Feb 2012 - Sep 2017 (5 years 7 months)
Worked as a Call Center Representative, handling customer inquiries, processing refunds, and resolving conflicts while providing exceptional customer service.
Photographer
JCPenny Portrait Studios
Jan 2007 - Jan 2008 (1 year)
Worked as a photographer, capturing memorable moments for clients and providing excellent customer service during photo sessions.
Night Cashier
McDonalds
Jan 2003 - Feb 2003 (1 month)
Managed cash register operations during night shifts, handled customer transactions, and ensured customer satisfaction.
Cleaning Crew Member
Macs
Feb 2002 - Mar 2002 (1 month)
Responsible for maintaining cleanliness and organization in the store, ensuring a pleasant environment for customers.
Education
Degrees, certifications, and relevant coursework
Alexandria School of Scientific Therapeutics
Massage Therapy, Massage Therapy
2006 -
Completed a program in Massage Therapy, gaining skills in various techniques and practices related to therapeutic massage.
Delta High School
High School Diploma, General Education
2000 - 2003
Graduated with a High School Diploma, completing a comprehensive curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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