Open to opportunities

Paresha Ademola

@pareshaademola

Message

Customer-focused operations professional with strong service and leadership.

United States

Message

What I'm looking for

I seek a collaborative role focused on customer-facing operations, process improvement, and growth opportunities where I can apply my authorization, service, and leadership skills.

I am a customer-focused operations professional with extensive experience in healthcare authorization, specialty pharmacy support, and corporate sales operations. I consistently earn recognition for a strong work ethic, professionalism, and the ability to learn and adapt quickly to new systems and processes.

In my current role I handle prior authorization requests for both pharmacy and medical cases, de-escalate complex calls, and serve as a Change Champion—creating communications, presenting to teams, and participating in rollout projects. Previously I led event coordination and corporate sales efforts, helped open new facilities, and exceeded sales goals while managing operational details and revenue reconciliation.

I bring proficiency with Microsoft Office, strong planning and organizing skills, empathetic communication, and a track record of improving team communication and operational efficiency. I am motivated to join a collaborative team where I can apply my customer service, process improvement, and leadership abilities to drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Prior Authorization Rep

Current

Cigna

Nov 2022 - Present (2 years 10 months)

Handle inbound provider calls for prior authorizations and claims, uptrained to manage pharmacy and medical requests, and de-escalated issues while improving offline request throughput and reporting accuracy.

Customer Service EMOS Reporting Process Improvement

Patient Care Advocate

Accredo

Nov 2020 - Nov 2022 (2 years)

Provided patient and provider support for specialty pharmacy services, scheduled medication deliveries, and resolved claims, billing, and delivery issues with accuracy and empathy.

Patient Advocacy Customer Service Scheduling Billing Support Empathy Problem Solving

Corporate Sales Manager

Dave and Buster's

Jul 2019 - Mar 2020 (8 months)

Managed corporate event sales, reconciled event revenue, responded to RFPs, conducted site tours, and optimized event space revenue while maintaining client relationships.

Corporate Sales Event Management Client Relations RFP KPI Tracking

Corporate Sales Consultant

Dave and Buster's

Dec 2017 - Jul 2019 (1 year 7 months)

Supported facility opening and grand opening execution, coordinated corporate and social events, and drove sales and booking activities for group events.

Event Coordination Sales Grand Opening Execution Team Collaboration

Event Coordinator

Main Event Entertainment

Nov 2015 - Jul 2017 (1 year 8 months)

Prospected local organizations, coordinated center opening and grand opening events, exceeded quarterly sales goals, and managed daily event operations and reporting.

Prospecting Event Coordination Sales Reporting Customer Service

Front Desk Supervisor

Hampton Inn & Suites by Hilton

Jul 2013 - Nov 2015 (2 years 4 months)

Supervised front desk operations, trained staff, managed reservations and group room blocks, prepared deposits and orders, and supported guest issue resolution to maintain RevPAR.

Staff Training Reserving Revenue Management Scheduling