Open to opportunities

Manvi Kushwaha

@manvikushwaha

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Customer-focused retail and relationship manager driving sales, team development, and KPI-led store performance.

India

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What I'm looking for

I seek a customer-focused role in retail or relationship management where I can lead teams, drive KPI-led sales growth, and improve customer experience.

I am an experienced retail and relationship professional with proven success managing store operations, teams, and sales KPIs across fashion and insurance sectors. I consistently deliver strong sales results, optimize inventory, and improve customer experience through operational discipline and visual merchandising.

My background includes Department Manager at H&M, Store Manager and Sales Associate roles at Kashmir Novelties, and a Relationship Manager role at ICICI Lombard where I led channel partnerships, recruitment, and product-market alignment. I achieved top national recognition in the GWP Drive and earned dual 'Genius' distinctions for exceeding recruitment and revenue targets.

I bring strengths in team leadership, training and development, vendor coordination, social media-driven sales growth, and cross-functional collaboration to implement KPI-driven action plans. I seek roles where I can leverage my retail operations and relationship management experience to drive growth and enhance customer loyalty.

Experience

Work history, roles, and key accomplishments

Department Manager

H&M Hennes & Mauritz Retail Pvt. Ltd

Sep 2022 - Mar 2024 (1 year 6 months)

Managed department sales and profit KPIs, collaborated with Visual Merchandisers to maximize sales and maintain optimal garment levels, and led recruitment, training, and succession planning to improve team performance.

Visual Merchandising Recruitment Training Development KPI Analysis Store Operations Loss Prevention

Relationship Manager

ICICI Lombard General Insurance Co. Ltd

Sep 2021 - Apr 2022 (7 months)

Led the Business Builder vertical, managed top channel partners, recruited new channels, delivered product and process training, and achieved 200% of GWP targets earning national recognition.

Channel Management Partner Recruitment Training Market Analysis Sales Strategy GWP Growth

Store Manager

Kashmir Novelties

May 2019 - Nov 2020 (1 year 6 months)

Managed inventory and store operations with full accountability, oversaw international client and export operations, and improved client retention through targeted cross-selling and HNI servicing.

Inventory Management Client Relations Export Operations Cross Selling Social Media Management Team Leadership

Marketing Intern

Emami Group

Jun 2018 - Aug 2018 (2 months)

Planned and executed BTL promotional activities for skincare and healthcare products, managed social media campaigns, and analyzed promotion effectiveness to drive trial and sales.

BTL Promotions Campaign Execution Social Media Management Project Coordination

Sales Associate

Kashmir Novelties

Dec 2016 - Aug 2017 (8 months)

Assisted customers with merchandise selection, maintained customer relationships, and supported visual merchandising to drive in-store sales.

Customer Relationship Management Visual Merchandising Sales Support Merchandising

Team Leader

Teleperformance

Jan 2016 - Dec 2016 (11 months)

Led a team to achieve quantitative and qualitative targets, handled escalations, and produced daily reports to senior management to maintain performance standards.

Team Leadership performance reporting Escalation Management Customer Service KPI Tracking

Education

Degrees, certifications, and relevant coursework

Amity Global Business School, Indore

Master of Business Administration, Marketing and Human Resources

Completed a postgraduate management program with a focus on Marketing and Human Resources, covering sales KPIs, store operations, recruitment, and team development.