Taharra W.

As a Technical Support Specialist with over 7 years of experience, I have provided top-notch customer support, optimizing IT processes, and ensuring robust data protection. With a strong commitment to resolving customer issues, I have maintained an impressive 97% first-call resolution rate. My expertise in using Zendesk, Jira, and ServiceNow has enabled me to enhance customer support operations and improve overall efficiency.

Throughout my career, I have demonstrated a strong ability to multitask, think critically, and solve complex problems. My experience in software administration, access management, and technical support has equipped me with the skills to excel in fast-paced environments. I am dedicated to staying up-to-date with the latest technologies and trends, ensuring that my skills remain current and relevant.

I am a team player with excellent communication skills, having worked collaboratively with cross-functional teams to implement software solutions and resolve complex issues. My passion for delivering exceptional customer service and my ability to work effectively in high-pressure situations make me an asset to any organization.