Brandon Hamilton
@brandonhamilton
Operations leader with 17+ years in hospitality and training.
What I'm looking for
I am a master's-prepared operations leader with over 17 years of experience across luxury resort management, clinical training, and full-cycle hiring and onboarding. I have led day-to-day resort operations as Manager on Duty at The Greenbrier and managed a full-service hotel as General Manager.
In operations and HR functions, I processed I-9s, background checks, drug screens, and digital onboarding for 25+ hires annually, and built Excel dashboards that reduced new-hire ramp-up time by 20%. I routinely used systems such as Salesforce, Magenta, Opera, Sling, and Excel to streamline workflows.
My background also includes leading customer experience and e-commerce operations for The Greenbrier Online Store, consistently delivering same-day shipping and top customer satisfaction, and serving as a lead onboarding trainer in clinical settings for 40+ new staff.
I bring a results-driven, people-first approach focused on operational excellence, staff development, and guest satisfaction, and I am committed to fostering safe, high-performing teams in hospitality and service environments.
Experience
Work history, roles, and key accomplishments
Preacher
Various Churches
Jan 2009 - Present (16 years 10 months)
Developed and delivered high-stakes messages and training for congregations of 50–400, providing leadership in worship and community education across multiple states.
General Manager
Fairfield by Marriott
Oct 2019 - Sep 2024 (4 years 11 months)
Managed hotel operations and full-cycle hiring, processing I-9s, W-4s, background checks, and onboarding for 25+ hires/year; built Excel dashboards that reduced new-hire ramp-up time by 20% and maintained full operations during post-COVID staffing challenges.
Manager on Duty
The Greenbrier
Jan 2017 - Dec 2019 (2 years 11 months)
Served as resort-wide Manager on Duty coordinating departments to resolve guest issues in real time and supervised public-area housekeeping to uphold Forbes Five-Star standards.
E-Commerce & Customer Experience Lead
The Greenbrier Online Store
Jan 2014 - Dec 2017 (3 years 11 months)
Managed daily customer outreach, luxury order fulfillment, and shipping operations using Magenta, achieving same-day shipping and top customer satisfaction ratings.
Lead Onboarding Trainer
Evansville Psychiatric Children’s Center
Feb 2003 - Jul 2009 (6 years 5 months)
Led onboarding and training for 40+ clinical staff in CPI, Bridge Building, Boys Town curriculum, and de-escalation techniques, delivering trauma-informed care protocols in a locked facility.
Education
Degrees, certifications, and relevant coursework
Faulkner University
Master of Arts, Biblical Studies
Completed a Master of Arts in Biblical Studies at Faulkner University, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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