Brandon Hamilton

I am a master's-prepared operations leader with over 17 years of experience across luxury resort management, clinical training, and full-cycle hiring and onboarding. I have led day-to-day resort operations as Manager on Duty at The Greenbrier and managed a full-service hotel as General Manager.

In operations and HR functions, I processed I-9s, background checks, drug screens, and digital onboarding for 25+ hires annually, and built Excel dashboards that reduced new-hire ramp-up time by 20%. I routinely used systems such as Salesforce, Magenta, Opera, Sling, and Excel to streamline workflows.

My background also includes leading customer experience and e-commerce operations for The Greenbrier Online Store, consistently delivering same-day shipping and top customer satisfaction, and serving as a lead onboarding trainer in clinical settings for 40+ new staff.

I bring a results-driven, people-first approach focused on operational excellence, staff development, and guest satisfaction, and I am committed to fostering safe, high-performing teams in hospitality and service environments.