Looking for a job

Anthony King

@anthonyking1

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Systems-minded professional specializing in onboarding and client experience.

United States

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What I'm looking for

I am looking for a role that fosters growth and allows me to enhance client experiences through effective onboarding and support.

I am a systems-minded professional with a strong background in fast-paced client service environments. My experience has equipped me with a growing track record of optimizing digital workflows, particularly in onboarding processes and client communication. I pride myself on making complex systems easier to navigate, ensuring that clients feel supported and informed throughout their journey.

Currently, I work as a Freelance Digital Workflow Support specialist, where I assist small teams and solo entrepreneurs with onboarding and CRM setup using platforms like Shopify and HubSpot. My role involves organizing digital assets and creating documentation to enhance client self-sufficiency. Previously, as a Client Experience Lead at Turbo Tint, I coordinated customer service operations and implemented follow-up protocols that significantly improved customer retention and issue resolution speed.

Experience

Work history, roles, and key accomplishments

Digital Workflow Support

Self-Employed

Mar 2023 - Present (2 years 3 months)

Supported small teams and solo entrepreneurs with onboarding and CRM setup, utilizing platforms like Shopify and HubSpot. Organized digital assets and coordinated onboarding steps via email and project tools, while also creating basic documentation to improve client self-sufficiency.

Onboarding CRM Shopify HubSpot Client Communication Project Management Documentation

Client Experience Lead

Turbo Tint

Jan 2022 - Present (3 years 5 months)

Coordinated scheduling and customer service operations in a high-volume environment, leveraging DCR CRM to manage customer records and workflow reporting. Implemented follow-up protocols that significantly improved customer retention and issue resolution speed, and trained junior staff on communication practices and scheduling software.

Client Communication CRM Customer Service Scheduling Workflow Management Staff Training Customer Retention Problem Solving

Retail Manager

Multiple Brands

Jan 2015 - Present (10 years 5 months)

Managed scheduling, inventory systems, and customer escalations across multiple retail locations. Delivered training sessions for new hires to maintain process consistency, and adapted quickly to new digital systems while collaborating cross-functionally with vendors and staff.