Open to opportunities

future me

@futureme

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Technical support specialist delivering secure, patient-focused virtual health solutions.

Argentina

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What I'm looking for

I seek a role supporting digital health or healthcare IT where I can resolve technical issues, collaborate with interdisciplinary teams, protect patient data, and grow my technical and clinical skills in a patient-centered environment.

I am a technical support specialist with experience as the first point of contact for patients, providers, and clients using digital health platforms. I resolved technical issues via chat, phone, and email, guided users through account setup and troubleshooting, documented cases in CRM systems, and collaborated with cross-functional teams while adhering to HIPAA and security protocols.

My background includes technical secondary education with programming basics in Pascal and Java, familiarity with Microsoft 365, Linux commands, and CRM/CMR platforms such as Salesforce and Jira. I am a quick-thinking communicator who thrives under pressure and is currently pursuing medical studies alongside practical experience supporting virtual healthcare delivery.

Experience

Work history, roles, and key accomplishments

Technical Assistant Agent

Teladoc Health

Jan 2023 - Jan 2025 (2 years)

Served as first point of contact for patients, providers, and clients supporting Teladoc’s digital health platforms; resolved technical issues, guided account setup and onboarding, and escalated complex cases while adhering to HIPAA and security protocols.