Joseph Ajayi

Managed prepaid card-related complaints and inquiries using Jira, Freshdesk, and Zendesk. Engaged with internal teams and third parties to resolve transaction issues, onboard banks and OFIs, and handle escalations. Organized data retrieval from SQL and reported trends to management.

Managed card-related transaction issues via email and phone, engaging with internal teams and third parties to resolve customer concerns and provide timely feedback.

Led a team to resolve customer issues related to online purchases and billing discrepancies, enhancing customer relationships and maintaining product knowledge.

Coordinated daily operations, ensuring accuracy and efficiency in paperwork and compliance with regulatory guidelines.

Resolved data integrity issues and documented business rules while utilizing data visualization tools to communicate insights.

Managed marketing campaigns to enhance brand awareness, optimized advertising efforts, and prepared detailed reports on campaign performance.

Assisted in onboarding processes, managed HR records, and provided administrative support while maintaining confidentiality.

Provided administrative support, organized meetings, and maintained documentation while communicating with various stakeholders.

Studied Business Administration and Management, focusing on the principles of business operations, management strategies, and organizational behavior.

Completed a National Diploma in Business Administration and Management, gaining foundational knowledge in business practices and management techniques.

Completed a Diploma in Desktop Publishing, acquiring skills in design and layout for print and digital media.

Achieved the Senior School Certificate (SSCE), demonstrating proficiency in various subjects and readiness for higher education.

Completed the First School Leaving Certificate (FSLC), marking the foundational stage of formal education.