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CNResults-driven public health professional with strong leadership skills.
Experience
INSenior Team Leader
Influx
Aug 2017 - Aug 2025 (8 years)
Customer Support Agent
LTVPlus
Feb 2022 - Mar 2025 (3 years 1 month)
Customer Support Specialist
Influx Inc
Aug 2017 - Jul 2020 (2 years 11 months)
Medical Sales Representative
Medix East Africa
Jan 2013 - Feb 2017 (4 years 1 month)
Medical Laboratory Technologist
Kenya National Public Health Laboratories
Nov 2007 - Dec 2011 (4 years 1 month)
I am a customer service professional with 6+ years improving satisfaction and exceeding sales targets.
Experience
Customer Support Representative
Schoolable
Feb 2025 - Present (9 months)
Customer Service Representative
WEB Interior Design
Feb 2024 - Jan 2025 (11 months)
Customer Service Representative
Toll Plaza Continental Hotel
Experienced branch manager skilled in operations, compliance, and client relations.
Experience
CBBranch Manager
Capitec Bank
Mar 2014 - Jan 2023 (8 years 10 months)
Admin Officer
Mulberry Centre
Jan 2011 - Jan 2014 (3 years)
Human Resources professional focused on operations, compliance, and customer-centered administrative excellence.
Experience
Operations Manager
Galaxy Hospital Limited
Mar 2025 - Present (8 months)
Administrative Assistant
Galaxy Hospital Limited
Oct 2023 - Present (2 years 1 month)
Burundi82k-120k USD
People operations manager dedicated to optimizing workplace processes and teams.
Experience
Human Resources Coordinator
AMAZI WATER
Jan 2024 - Present (1 year 10 months)
Human Resource Intern
Human resources professional skilled in recruitment, HR operations, research, and customer service.
Experience
Human Resource Officer
KKGW Import & Export Enterprise
Jun 2024 - Present (1 year 5 months)
Human Resource Officer
Transsion Manufacturing
Feb 2023 - May 2023 (3 months)
Customer Service Representative
Green-Tech Africa
DJDynamic Training & Development Specialist with a passion for virtual learning.
Experience
Training & Development Specialist
Golden Customer Care
Jul 2022 - Present (3 years 4 months)
Customer Support Lead / Trainer
Aarons
Aug 2019 - Present (6 years 3 months)
MRHardworking logistics supervisor with strong management and customer service skills.
Experience
Logistics Supervisor
Logistics Supervisor
Jan 2024 - Present (1 year 10 months)
Fabrication Foreman
Joist Fab Diagnosis Fabrication Construction
Jan 2022 - Jan 2024 (2 years)
Lead Welder
DCExperienced Customer Success Manager enhancing engagement and retention.
Experience
R&D Operations & Technical Lead
Innovasea
Dec 2020 - Dec 2024 (4 years)
Office Manager
Open Blue Sea Farms
Feb 2017 - Dec 2020 (3 years 10 months)
Office Manager
Open Blue Sea Farms
Feb 2017 - Dec 2020 (3 years 10 months)
BSAn Associate Program Manager in a startup incubator based in Bangalore, India.
Experience
IPAssociate Program Manager
IKP Knowledge Park
Feb 2022 - Present (3 years 9 months)
AVVice President- Operations (International Student Body)
AIESEC Visakhapatnam
Jan 2019 - Jan 2022 (3 years)
LFExperienced customer service, onboarding new clients, mentor - coach - trainer,
Experience
Bar and Beach Manager
Bagni 77
Apr 2024 - Sep 2024 (5 months)
Bar Manager
Pandanus Resort
Jul 2023 - Feb 2024 (7 months)
English Teacher Volunteer
Kampong Cham and Kong Pisey
Feb 2023 - Jun 2023 (4 months)
Passionate Learning and Development Training Lead driving organizational success.
Experience
Learning & Development Training Lead
Nestle Nespresso Canada
Sep 2017 - Oct 2021 (4 years 1 month)
Training Specialist
Nestle Nespresso Canada
Oct 2016 - Sep 2017 (11 months)
Training Specialist
Aveda Canada
Jan 2016 - Oct 2016 (9 months)
Experienced Corporate Trainer and Leadership Development Coach.
Experience
Corporate Trainer
Nelnet
Feb 2018 - Feb 2025 (7 years)
Trainer II
Nelnet
Oct 2016 - Feb 2018 (1 year 4 months)
Enrollment Processing Representative II
Nelnet
Jul 2016 - Sep 2016 (2 months)
Results-driven Virtual Assistant skilled in administration, HR support, and customer service.
Experience
Virtual Assistant
Avocado Virtual Solutions
Apr 2025 - Present (7 months)
Virtual Assistant
Aveluxe
Jan 2025 - Present (10 months)
Experienced medical billing and accounts receivable specialist focused on accuracy.
Experience
Representative II, Accounts Receivable
North American Partners in Anesthesia
Oct 2023 - Present (2 years 1 month)
Scheduling Coordinator & Insurance Coordinator
Wells Family Dental Group
Feb 2023 - Jul 2023 (5 months)
Scheduling Manager & HIPAA Compliance Officer
Reliable virtual assistant specializing in remote client support and digital communication.
Experience
Freelance Web Writer
Freelance
Feb 2022 - Present (3 years 9 months)
Marketing and Sales Assistant
Conceptic.io
Apr 2024 - Apr 2025 (1 year)
Intern – Project Management
MTN Bénin
Jan 2023 - Jan 2024 (1 year)
HAExperienced Call Center Coordinator with a focus on digital innovation.
Experience
Freelance Translator
Self-employed
Jan 2020 - Present (5 years 10 months)
Call Center Coordinator
Payten
Apr 2006 - Present (19 years 7 months)
Kenya2k-4k USD
I am a customer-focused relationship executive skilled in client onboarding, debt reduction, and revenue growth.
Experience
Relationship Executive
Primecare Heart Clinic
Jan 2018 - Present (7 years 10 months)
Office Administration Assistant
Customer Success Manager with a proven track record in revenue growth.
Experience
Customer Success Manager
Nutshell
Aug 2024 - Present (1 year 3 months)
Customer Success Manager
Seamless.AI
Feb 2022 - Aug 2024 (2 years 6 months)
Customer Success Manager
KnowBe4
Jul 2021 - Feb 2022 (7 months)
NYResults-driven professional with expertise in business operations and client success.
Experience
Sales Associate
Tony Honda Kona
Oct 2024 - Jun 2025 (8 months)
Assistant Manager Operations
Lululemon Pop-Up
Oct 2024 - Apr 2025 (6 months)
Assistant Manager Guest Experience
Lululemon Pop-Up
Oct 2024 - Apr 2025 (6 months)
Jan 2019 - Jan 2024 (5 years)
HR Attaché
Office of the Attorney General
Aug 2022 - Nov 2022 (3 months)
BRARUDI, member of the Heineken group
Jan 2023 - Jan 2024 (1 year)
Customer Experience Manager
Neza Technologies
Jan 2021 - Jan 2023 (2 years)
May 2016 - May 2018 (2 years)
Research Assistant
SkillMart International College
Jan 2022 - Present (3 years 10 months)
Linked Equipment
Jan 2021 - Jan 2022 (1 year)
Customer Experience Manager
Michael's Art & Crafts
Jan 2019 - Jan 2021 (2 years)
Print Services Supervisor
Office Depot/ Office Max
Jan 2017 - Jan 2019 (2 years)
Reservations Executive
Exclusive Traveler Club
Mar 2016 - Oct 2016 (7 months)
Reservations Executive
Exclusive Traveler Club
Mar 2016 - Oct 2016 (7 months)
Bar Manager
Bagni 65
Apr 2022 - Sep 2022 (5 months)
Customer Support Specialist
Outdoorsy
Apr 2021 - Sep 2021 (5 months)
Boutique Manager
Aveda Canada
Aug 2014 - Jan 2016 (1 year 5 months)
Advisor I
Nelnet
Dec 2015 - Jun 2016 (6 months)
Review Specialist II
Inovalon
Jan 2015 - Dec 2015 (11 months)
Customer Service Supervisor
Obeks Fabrics and Textiles Company
Dec 2019 - Jul 2023 (3 years 7 months)
Human Resource Assistant
Louis Valentino Prixair
Jul 2018 - Sep 2019 (1 year 2 months)
VIP Lounge Secretary
Nigerian Airforce
Apex Family Dentistry
Jul 2020 - Feb 2023 (2 years 7 months)
Server / Back Office Coordinator
Chili's
Aug 2012 - Oct 2020 (8 years 2 months)
Front Desk Receptionist
Brier Creek Smiles Dentistry
Jun 2019 - Jun 2020 (1 year)
Faidi Development Sacco Society Limited
Mar 2013 - Jun 2017 (4 years 3 months)
Operations Supervisor
Wajuzi Consultants Limited
Jan 2010 - Dec 2012 (2 years 11 months)
Logistics Coordinator
BluJay Solutions
Jan 2019 - Jul 2021 (2 years 6 months)
Operations Coordinator
Nolan Transportation Group
Jun 2017 - Nov 2018 (1 year 5 months)
Conference Services Manager
Kona Beach Hotel Management, LLC
Oct 2023 - Aug 2024 (10 months)
Distribution Coordinator
Research Affiliates
Sep 2021 - Apr 2023 (1 year 7 months)
