Chantel Fisher
@chantelfisher
Dynamic business administration professional with a focus on customer service.
What I'm looking for
I am a dynamic and results-oriented Business Administration professional with a strong foundation in customer service, office operations, and team coordination. My experience includes streamlining administrative processes, managing client relations, and improving operational workflows. I thrive in high-pressure environments and am dedicated to delivering exceptional service while contributing to business growth through strategic problem-solving and resource management.
In my previous roles, I have successfully handled customer inquiries and complaints, achieving a 20% increase in satisfaction scores as a Customer Service Representative at Ibex Global. My leadership skills were further honed as an Assistant Manager at Big Buck Inc, where I supervised a team of 11 employees and streamlined inventory processes, reducing restocking delays by 20%. I am committed to leveraging my academic knowledge and hands-on experience to drive efficiency and support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex Global
Nov 2020 - Jul 2022 (1 year 8 months)
Handled over 50 daily inbound and outbound customer calls, achieving a 20% increase in satisfaction scores. Resolved inquiries and technical issues efficiently, ensuring 100% accuracy in customer records for reporting and analytics.
Assistant Manager
Big Buck Inc
Jun 2020 - Oct 2020 (4 months)
Supervised 11 employees, managed daily cash flow with 99% accuracy, and streamlined inventory processes, reducing restocking delays by 20%. Conducted onboarding and training for new employees.
Office Coordinator
Dr. Charmaine Barrett-Boyne
Sep 2012 - Jun 2020 (7 years 9 months)
Oversaw daily office operations, managed cash and card transactions, and coordinated appointment scheduling with a 95% on-time rate. Conducted training sessions for new hires to improve efficiency.
Education
Degrees, certifications, and relevant coursework
University of Technology, Jamaica
Bachelor of Business Administration, Business Administration
2020 -
Completed a Bachelor of Business Administration with a major in Production & Operations Management and a minor in Accounts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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