Alexa Pulley

With over a decade of experience in customer service, I have honed my skills as a Client Success Lead, specializing in building and maintaining exceptional client relationships. My journey has been marked by a commitment to understanding client needs and delivering tailored solutions that drive satisfaction and retention. I pride myself on my ability to foster a high-performance culture through strong leadership and coaching, ensuring that my team consistently meets and exceeds expectations.

Throughout my career, I have demonstrated a proven track record of improving operational efficiency and enhancing customer experiences. My roles have ranged from managing client onboarding processes to resolving complex issues with empathy and problem-solving skills. I have successfully led teams in fast-paced environments, such as my current position at Hillstone Restaurant Group, where I not only meet sales targets but also train and mentor junior staff to uphold our high standards of service.