Open to opportunities

Avery Wilson

@averywilson

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Customer service and hospitality professional focused on exceptional guest experiences and reliable event support.

United States

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What I'm looking for

I seek customer-facing roles in hospitality, retail, or events where I can deliver excellent service, grow sales skills, and take on leadership responsibilities.

I am a detail-oriented customer service and hospitality professional with hands-on experience across restaurants, catering, and automotive retail. I consistently deliver exceptional guest experiences, manage event logistics, and handle sales and follow-up responsibilities with professionalism and empathy.

In my current role as a Product Specialist at an auto dealership, I combine product knowledge, CRM use, and sales processes to meet targets, coordinate financing and trade-ins, and nurture customer relationships. My background in fast-paced FOH and catering roles has strengthened my time management, cash-handling, and conflict-resolution skills.

I thrive in team environments, enjoy training and collaborating with colleagues, and prioritize organization, compliance, and attention to detail. I seek opportunities where I can contribute to outstanding customer experiences while growing my leadership and sales capabilities.

Experience

Work history, roles, and key accomplishments

Current

Product Specialist

Current

Royal Moore Auto Center

Mar 2025 - Present (6 months)

Serves customers at the dealership by presenting vehicle features, arranging test drives, handling pricing/finance discussions, and closing sales while meeting targets and maintaining CRM follow-ups.

Sales CRM Upselling Negotiation Customer Relationship Management Test Drive Coordination Compliance

Server

Buffalo Wild Wings

Oct 2024 - Feb 2025 (4 months)

Provided attentive table service, resolved guest issues (including incorrect/cold orders), coordinated with kitchen staff for timely delivery, and processed POS transactions while maintaining sanitation standards.

Customer Service Food Safety Multitasking Team Collaboration Time Management

Server

Benihana

Jan 2024 - Oct 2024 (9 months)

Provided high-volume table service, managed reservations and seating to optimize turnover, trained new hosts, and processed customer payments while maintaining cleanliness and compliance with safety standards.

Training Multitasking Time Management Food Safety

Waitstaff

Portland Catering Company

Aug 2022 - Oct 2024 (2 years 2 months)

Supported large-scale catering events by coordinating setup, ensuring timely deliveries, executing service flow, and maintaining food safety and presentation standards to ensure guest satisfaction.

Event Coordination Food Safety Logistics Customer Service Setup & Teardown Time Management Teamwork

Front of House Team Member

Roxy's

Feb 2023 - Jan 2024 (11 months)

Greeted customers, operated cash register, maintained cleanliness and restocked supplies, prepared orders to standards, and resolved guest inquiries to ensure a welcoming dining experience.

Customer Service Teamwork Attention To Detail

Front of House Team Member

Chick-fil-A

Mar 2022 - Nov 2022 (8 months)

Took orders using IPOS systems, served food and beverages promptly, processed transactions accurately, and maintained cleanliness and food safety compliance in a fast-paced environment.

Order Taking Food Safety Customer Service Team Collaboration Time Management