Open to opportunities

Valeria Morgillo

@valeriamorgillo

Message

Knowledge management expert passionate about team enablement and growth.

Portugal

Message

What I'm looking for

I seek a role in a dynamic environment that values collaboration, continuous learning, and personal growth.

I am a dedicated professional with a strong background in knowledge management, onboarding, and team enablement. My natural ability to connect people and processes allows me to build programs that foster growth and improve communication across teams. I thrive in collaborative, multicultural environments, where I enjoy the challenge of transforming scattered ideas into structured, meaningful solutions.

Throughout my career, I have successfully led teams, providing mentorship and coaching to ensure high performance and individual growth. My experience includes designing and deploying onboarding programs, managing customer service teams, and collaborating with various stakeholders to align training initiatives with business goals. I am committed to continuous improvement and have been recognized for my excellence in customer engagement and knowledge sharing.

With a proactive approach and a positive, can-do attitude, I aim to cultivate a culture of learning and transparency within organizations. I believe that empowering knowledge owners and facilitating cross-team collaboration are essential for achieving operational excellence and driving long-term impact.

Experience

Work history, roles, and key accomplishments

Knowledge Team Manager

Airbus

Aug 2021 - Sep 2023 (2 years 1 month)

Led a team of 20+ FTEs in knowledge management and onboarding, providing mentorship and coaching to ensure high performance and operational readiness. Developed and implemented training programs to enhance team capabilities and foster a culture of continuous learning.

Knowledge Management Team Leadership Coaching Training Development Stakeholder Engagement Performance Metrics Change Management Problem Solving Communication

Team Leader

Conectys

Jan 2023 - May 2023 (4 months)

Managed a high-performing team of 42 agents, delivering multi-channel customer support and ensuring timely resolution of inquiries. Focused on improving engagement and performance through structured training and development programs.

Team Leadership Customer Support Performance Management Communication Problem Solving Coaching Data Analysis Operational Excellence

Training Coordinator

Sitel

Aug 2021 - Jan 2023 (1 year 5 months)

Designed and delivered onboarding and continuous enablement content for new hires, ensuring alignment with organizational standards. Collaborated with various stakeholders to enhance training effectiveness and improve team performance.

Onboarding Training Development Content Creation Stakeholder Engagement Knowledge Management Communication Performance Metrics Coaching Team Collaboration Problem Solving

Agent

Sitel

Aug 2019 - Aug 2021 (1 year 11 months)

Provided customer support across multiple channels, ensuring high satisfaction levels and timely resolution of issues. Developed strong communication skills and the ability to work effectively in a multicultural environment.

Customer Support Communication Problem Solving Time Management Teamwork Empathy Performance Metrics

Language Teacher

A.P.S. Nova Koiné

Feb 2018 - Mar 2019 (1 year 1 month)

Taught Italian language to diverse age groups, tailoring lessons to meet the needs of students from various linguistic backgrounds. Developed engaging educational programs to enhance language acquisition.

Curriculum Development Communication Interpersonal Skills Empathy Classroom Management

Education

Degrees, certifications, and relevant coursework

University of Naples L'Orientale

Bachelor of Arts, Languages and Cultures

2015 - 2018

Pursued a course in Oriental and African Languages and Cultures, focusing on linguistics, literature, history, and archaeology of the Far East, enhancing cross-cultural communication skills.

Liceo Scientifico C. Colombo

High School Diploma, Scientific Studies

2010 - 2015

Completed a scientific track focusing on Mathematics, Physics, Chemistry, Biology, and Latin, which provided a strong foundation in analytical and critical thinking skills.