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@rebeccamihigo
Customer success manager with 6 years of B2B SaaS experience.
As a dedicated Customer Success Manager with over six years of experience in the B2B SaaS sector, I have a proven track record of driving customer engagement and satisfaction. My expertise lies in onboarding, customer service, and implementing strategic marketing initiatives that have resulted in measurable business growth. I pride myself on my self-motivation, effective communication skills, and collaborative approach to problem-solving.
Throughout my career, I have successfully managed client portfolios, ensuring seamless software onboarding and usage while collaborating with cross-functional teams to enhance client experiences. My recent role at Bodyswaps involved managing 13 clients across various sectors, generating significant revenue and increasing client retention. I have consistently exceeded KPIs, including adoption rates and upsell revenue, while fostering strong relationships with clients and internal teams.
I am passionate about leveraging my skills to contribute to a company's success and am always looking for opportunities to grow and develop in my career. I believe that a strong customer success strategy is essential for any business aiming to thrive in today's competitive landscape.
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Work history, roles, and key accomplishments
LDR Property
Sep 2023 - Present (2 years 2 months)
Manage sales, tenancy, and marketing for a family-run property business, ensuring smooth tenant transitions and maximizing business profits. Implement effective marketing strategies, resulting in 45% growth in a year.
Bodyswaps
Mar 2023 - Sep 2023 (6 months)
Managed 13 clients across sectors, ensuring seamless software onboarding and enhancing client experience. Oversaw a client portfolio generating $970k in revenue, driving significant growth and satisfaction.
LoyaltyLion
Sep 2021 - Mar 2023 (1 year 6 months)
Managed a book of business, providing continuous support and ensuring customer satisfaction. Achieved KPIs in adoption, usage, retention, and upsell revenue, while maintaining accurate CRM records.
Hiber Energy
Feb 2021 - Sep 2021 (7 months)
Led a nationwide engineer team to enhance software engagement. Conducted regular calls and presented insights to C-suite, increasing social media engagement and supporting retention targets.
Bridebook
Mar 2020 - Dec 2020 (9 months)
Managed supplier territory, achieving monthly revenue targets and building a sales pipeline. Demonstrated the platform to clients and maintained high client satisfaction.
Centtrip
Nov 2019 - Mar 2020 (4 months)
Drove lead generation and sales cycle management, building a new business vertical and achieving significant revenue. Managed a European client portfolio and conducted platform demonstrations.
MNI
Jan 2019 - Nov 2019 (10 months)
Prospected global traders and secured new business with major banks. Conducted client presentations and demos, driving account acquisitions and expanding service usage.
Degrees, certifications, and relevant coursework
Bachelor of Science, Science
2015 - 2018
Grade: 2:1
Completed a Bachelor of Science degree with a focus on developing analytical and problem-solving skills. Engaged in various projects and coursework that enhanced understanding of scientific principles and methodologies.
A Level, Various
2015 - 2015
Grade: AAB
Achieved A Level qualifications with a focus on advanced subjects, demonstrating strong academic performance and readiness for higher education.
GCSE, Various
2013 - 2013
Grade: 1A*, 3A's, 3B's, 2C's
Completed GCSEs with a strong performance across multiple subjects, laying a solid foundation for further academic pursuits.
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