Rebecca Mihigo

Sole CSM for 15 enterprise accounts including Asda, Michael Kors and Sephora; delivered onboarding, QBRs and insight sessions that secured 3 major renewals and a £10K upsell while improving time-to-value.

Manage sales, tenancy, and marketing for a family-run property business, ensuring smooth tenant transitions and maximizing business profits. Implement effective marketing strategies, resulting in 45% growth in a year.

Managed 13 clients across sectors, ensuring seamless software onboarding and enhancing client experience. Oversaw a client portfolio generating $970k in revenue, driving significant growth and satisfaction.

Managed a book of business, providing continuous support and ensuring customer satisfaction. Achieved KPIs in adoption, usage, retention, and upsell revenue, while maintaining accurate CRM records.

Led a nationwide engineer team to enhance software engagement. Conducted regular calls and presented insights to C-suite, increasing social media engagement and supporting retention targets.

Managed supplier territory, achieving monthly revenue targets and building a sales pipeline. Demonstrated the platform to clients and maintained high client satisfaction.

Drove lead generation and sales cycle management, building a new business vertical and achieving significant revenue. Managed a European client portfolio and conducted platform demonstrations.

Prospected global traders and secured new business with major banks. Conducted client presentations and demos, driving account acquisitions and expanding service usage.

Sole CSM for 15 enterprise accounts including Asda, Michael Kors and Sephora, delivered structured onboarding, QBRs and insight sessions that secured 3 major renewals and a £10K upsell while improving time-to-value.

Grade: 2:1

Completed a Bachelor of Science degree with a focus on developing analytical and problem-solving skills. Engaged in various projects and coursework that enhanced understanding of scientific principles and methodologies.

Grade: AAB

Achieved A Level qualifications with a focus on advanced subjects, demonstrating strong academic performance and readiness for higher education.

Grade: 1A*, 3A's, 3B's, 2C's

Completed GCSEs with a strong performance across multiple subjects, laying a solid foundation for further academic pursuits.