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Prashob Nair

@prashob

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Results-driven Technical Delivery Leader with 14.5 years of experience. Director of Prof. Services

India

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What I'm looking for

I seek a role that fosters innovation and allows for strategic leadership in SaaS delivery.

With over 14.5 years of experience in Professional Services and Technical Delivery, I have established myself as a results-driven leader in the B2B SaaS environment. My journey has been marked by a proven track record in building and scaling high-performing teams, focusing on customer onboarding, maximizing Annual Recurring Revenue (ARR), and driving operational efficiency through data-driven customer health analytics.

Currently, I serve as the Director of Professional Services at AiDash, where I lead customer onboarding and AI/ML-driven SaaS delivery. My role involves implementing scalable project management frameworks and optimizing delivery timelines, which has resulted in a 30% improvement in onboarding efficiency and a 25% increase in product adoption. I am passionate about aligning business goals with technology solutions to enhance product adoption and ensure customer satisfaction.

Throughout my career, I have successfully managed complex, multi-million-dollar technical delivery projects and have extensive experience in hiring, mentoring, and team development. My expertise in Lean Six Sigma methodologies has allowed me to streamline product delivery and improve operational efficiency, ensuring consistent and measurable success for my clients.

Experience

Work history, roles, and key accomplishments

Current

Director of Professional Services

Current

AiDash

Nov 2022 - Present (2 years 7 months)

Leading customer onboarding and AI/ML-driven SaaS delivery, optimizing project management frameworks and ensuring high customer satisfaction. Focused on maximizing customer adoption and ARR growth through effective governance and relationship management.

Customer Success SaaS Delivery Project Management AI ML Governance Onboarding Efficiency Risk Management Process Optimization

Senior Service Line Manager

Akamai Technologies

Dec 2014 - Nov 2022 (7 years 11 months)

Managed complex technical delivery projects, leading teams to ensure on-time execution and high-impact service delivery. Implemented Lean Six Sigma methodologies to enhance process efficiency and revenue growth.

Technical Delivery Project Management Six Sigma Team Leadership Revenue Risk Management Client Success

Manager, Software Engineering

Nabler

Oct 2010 - Dec 2014 (4 years 2 months)

Managed software project lifecycles, ensuring timely delivery and implementing data warehousing solutions. Developed analytics SaaS products that significantly improved client retention.

Software Project Management Data Warehousing Business Intelligence SaaS Development Web Analytics Team Management Process Improvement

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies

Post Graduate Diploma, Business Management

2021 - 2023

Completed a Post Graduate Diploma in Business Management focusing on Information Technology and Systems, enhancing skills in strategic planning and execution.