Prashob NairPN
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Prashob Nair

@prashob

Results-driven Technical Delivery Leader with 14.5 years of experience. Director of Prof. Services

India

What I'm looking for

I seek a role that fosters innovation and allows for strategic leadership in SaaS delivery.

With over 14.5 years of experience in Professional Services and Technical Delivery, I have established myself as a results-driven leader in the B2B SaaS environment. My journey has been marked by a proven track record in building and scaling high-performing teams, focusing on customer onboarding, maximizing Annual Recurring Revenue (ARR), and driving operational efficiency through data-driven customer health analytics.

Currently, I serve as the Director of Professional Services at AiDash, where I lead customer onboarding and AI/ML-driven SaaS delivery. My role involves implementing scalable project management frameworks and optimizing delivery timelines, which has resulted in a 30% improvement in onboarding efficiency and a 25% increase in product adoption. I am passionate about aligning business goals with technology solutions to enhance product adoption and ensure customer satisfaction.

Throughout my career, I have successfully managed complex, multi-million-dollar technical delivery projects and have extensive experience in hiring, mentoring, and team development. My expertise in Lean Six Sigma methodologies has allowed me to streamline product delivery and improve operational efficiency, ensuring consistent and measurable success for my clients.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies logoNS

Narsee Monjee Institute of Management Studies

Post Graduate Diploma, Business Management

2021 - 2023

Completed a Post Graduate Diploma in Business Management focusing on Information Technology and Systems, enhancing skills in strategic planning and execution.

Goa Engineering College logoGC

Goa Engineering College

Bachelor of Engineering, Information Technology

2006 - 2010

Earned a Bachelor of Engineering in Information Technology, gaining foundational knowledge in software development and engineering principles.

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