Open to opportunities

Margaret Farrell

@margaretfarrell

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Strategic Senior Account Manager with expertise in SaaS and marketing.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

I am a strategic and client-centric Senior Account Manager with over eight years of experience in SaaS, marketing, and real estate technology. My expertise lies in leading high-value portfolios, improving customer retention, and driving revenue growth through thoughtful upsell strategies and exceptional service delivery. I am adept at building trusted client relationships, navigating escalations with empathy, and translating complex marketing strategies into actionable next steps.

In my current role as a Senior Client Success Manager at Luxury Presence, I manage a diverse book of 150 real estate clients, consistently meeting retention and upsell targets while serving as a trusted advisor. I guide clients from onboarding through renewal, ensuring seamless implementation and continued success with various marketing tools and strategies. My commitment to exceeding expectations has earned me recognition for demonstrating “Extreme Ownership” in my work.

Throughout my career, I have led marketing strategies for luxury residential developments and supported top real estate advisors in achieving significant sales milestones. My strong communication and organizational skills enable me to manage multiple projects effectively in fast-paced environments, ensuring that I consistently deliver results that exceed KPIs.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Success Manager

Current

Luxury Presence

Jul 2022 - Present (3 years)

Managed a diverse book of 150+ real estate clients, overseeing $1M-$3M in ARR and consistently meeting retention and upsell targets. Guided clients from onboarding through renewal, ensuring seamless implementation and continued success with websites, marketing tools, lead-generation campaigns, and SEO strategies.

SaaS Customer Retention Upselling Account Management SEO Lead Generation Client Relationship Management Strategic Planning

Marketing Manager

Avdoo & Partners

Sep 2021 - Present (3 years 10 months)

Led marketing strategy and execution for ground-up luxury residential developments, aligning closely with development, construction, and sales teams. Oversaw branding, campaign development, and experiential marketing efforts to promote new developments.

Marketing Strategy Campaign Development Market Analysis Go To Market Strategy Cross Functional Collaboration Project Management Sales Alignment

Chief Marketing Associate

Sotheby's International Realty

Nov 2020 - Present (4 years 8 months)

Developed marketing strategies for a top real estate advisor, managing social media and email campaigns to support over $2 billion in sales. Conducted research and prepared comparative market analysis reports to enhance property marketing and client decision-making.

Marketing Strategy Social Media Marketing Email Campaigns Real Estate Sales Market Research Client Relations Sales Support Data Analysis

Executive Assistant to the President & CEO | Production Associate

Running Subway Productions

Jan 2019 - Present (6 years 6 months)

Managed schedules and high volumes of correspondence, supporting the executive team and utilizing Adobe Creative Suite for marketing materials. Developed strategic marketing solutions for Broadway theater and commercial attractions to enhance brand visibility.