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Results-driven senior sales professional specializing in high-volume B2B acquisition.
Experience
Senior Account Executive
PHI Consulting
Feb 2025 - Present (9 months)
Sales Executive
Payactiv (SDS IT)
Apr 2024 - Jan 2025 (9 months)
Account Executive
Motive
Mar 2022 - Oct 2023 (1 year 7 months)
Customer Support Executive
Tribe Counsulting
May 2021 - Mar 2022 (10 months)
Dynamic senior operations leader with expertise in strategic service delivery.
Experience
Team Manager
Sigma Connected
Sep 2024 - May 2025 (8 months)
Service Delivery Manager
Sigma Connected
Jan 2023 - Aug 2024 (1 year 7 months)
Digi Team Manager
Sigma Connected
Oct 2021 - Dec 2022 (1 year 2 months)
Product Manager with expertise in growth and user experience.
Experience
Product Manager - Male User Flow
FRND
Nov 2023 - Present (2 years)
Product Manager - Male User Flow
FRND
Nov 2023 - Present (2 years)
Dedicated and detail-oriented Analyst and Executive
Experience
Self Employed / Entrepreneur
Rimpi Madaan
Jan 2015 - Apr 2022 (7 years 3 months)
Data Processing Executive – Onboarding Specialist
DBS/K-Entry
Jan 2014 - Mar 2015 (1 year 2 months)
Teaching – Hindi
Freelance
Oct 2013 - Jan 2014 (3 months)
Results-driven Help Desk Technician with extensive IT support experience.
Experience
Help Desk Technician
The Learning Internet Inc.
Apr 2024 - Present (1 year 7 months)
Help Desk Technician II
Willamette University
Jan 2024 - Apr 2024 (3 months)
Technical Product Manager specializing in AI-driven platforms and integrations.
Experience
Director, Services Product Management
Netwrix
Aug 2021 - Present (4 years 3 months)
Manager, Solutions Architecture
Netwrix
Jul 2017 - Aug 2021 (4 years 1 month)
Technical Lead
Netwrix
Jun 2012 - Jul 2017 (5 years 1 month)
Strategic and service-driven Travel Advisor specializing in unforgettable experiences.
Experience
Travel Helpdesk Supervisor
CX Loyalty JP Morgan Chase
Sep 2021 - Jul 2023 (1 year 10 months)
Flexible Trainer
WNS Global Services
Mar 2021 - Sep 2021 (6 months)
Customer Service Representative - Senior Associate, Travel Consultant
WNS Global Services
Driven economics graduate with expertise in project management and leadership.
Experience
Sales Manager
Remark Multichoice Limited
Jul 2022 - Present (3 years 4 months)
Creative Personnel, Video Editor, and Live Streamer
Christ Redemption Media
Dec 2020 - Present (4 years 11 months)
Customer Success Specialist with 12 years of diverse experience.
Experience
Customer Success Specialist
Bullseye Engagement
Jan 2021 - Jan 2022 (1 year)
Customer Success Manager
Motive (Formerly KeepTruckin)
Jan 2020 - Jan 2021 (1 year)
Client Services Manager
Ignitepk
Sep 2019 - Jan 2020 (4 months)
40k-60k USD
I am a Customer Success leader driving business growth and operational efficiency.
Experience
Customer Success Specialist
Insurance Agencies Technologies (INAT)
Feb 2024 - Present (1 year 9 months)
I am a customer service advisor specializing in KYC and process optimization.
Experience
CS Process and Information Analyst
NCH Customer Support Services Inc
Jul 2022 - Present (3 years 4 months)
Second Line Escalations Executive
NCH Customer Support Services Inc
Oct 2020 - Jun 2022 (1 year 8 months)
Customer Support Advisor
Revenue Ops Expert specializing in strategic growth and team building.
Experience
Director of Revenue
Tuvoc
May 2024 - Present (1 year 6 months)
Marketing Consultant
Freelancer
Aug 2023 - May 2024 (9 months)
Head: Growth and Sales
Adosphere
Feb 2023 - Aug 2023 (6 months)
Customer support and B2B sales professional delivering strong client relationships and results.
Experience
Customer Support Specialist
ConnectMKD
Jan 2022 - Jan 2024 (2 years)
Online English Instructor
Cambly / Flalingo
Jan 2019 - Jan 2023 (4 years)
B2B Sales Representative
Transcom
Jan 2018 - Jan 2022 (4 years)
Senior IT Technical Agent with expertise in customer support and fintech.
Experience
Senior Customer Support Specialist
Leading Global Fintech Platform
Jun 2024 - Present (1 year 5 months)
IT Technician
WebTool.ma
Jul 2020 - May 2024 (3 years 10 months)
70k-100k USD
Product & ops generalist | UX-trained | I bring clarity to chaos and ship with heart.
Experience
Product Marketing Manager, Debit Cards
Citibank
Dec 2022 - Sep 2024 (1 year 9 months)
Product Manager, BBC Player
BBC Studios
Sep 2021 - Dec 2022 (1 year 3 months)
BSc business student specializing in digital economy, SEO, UX/UI and AI-driven content solutions.
Experience
Marketing Intern
dreamteam
Jan 2025 - Apr 2025 (3 months)
Supply chain-focused professional delivering customer-centered operations support.
Experience
Call Centre Trainer
CRSolutions
Sep 2024 - Feb 2025 (5 months)
Call Centre Agent
Results-driven IT and operations professional with 20+ years experience.
Experience
IT Support and VOIP Consultant
Aviva Services
Jan 2015 - Present (10 years 10 months)
Fraud Investigator & Cybercrime Analyst
Independent
Jan 1990 - Present (35 years 10 months)
150k-200k USD
•FinTech professional – implemented new systems/ upgrades at UBS, Citi and other major institutions
Experience
Business Analyst/ Product Owner
Bank of America
Mar 2021 - Apr 2023 (2 years 1 month)
Senior Business/ Data Analyst
Quodd Financial Data
Statistics professional skilled in data analysis, research, and consultancy for evidence-driven decisions.
Experience
Business Development Manager
Development Associates Link International
Mar 2021 - Present (4 years 8 months)
Research Assistant
Ichuli Consulting
Mar 2024 - May 2024 (2 months)
Consultant
DALI MicroHeam Scientifics
Complaints Team Leader
People's Energy
May 2021 - Sep 2021 (4 months)
Senior Complaints Analyst
People's Energy
May 2019 - May 2021 (2 years)
Product Manager 2 - Growth & Experience
BrightChamps
Nov 2022 - Nov 2023 (1 year)
Product Manager 2 - Growth & Experience
BrightChamps
Nov 2022 - Nov 2023 (1 year)
Product Customer Experience
Frontrow
Jun 2021 - Nov 2022 (1 year 5 months)
Office Coordinator / Inside Sales Executive – B2B
SIG Systems
Feb 2012 - Mar 2012 (1 month)
Management Information System Executive
Creative Solutions
Jan 2011 - Dec 2011 (11 months)
User Services Consultant
Willamette University
Apr 2023 - Jan 2024 (9 months)
Web Designer (Contract)
Los Altos United Methodist Church
Dec 2022 - Apr 2023 (4 months)
Office Support Specialist
University of Puget Sound
Oct 2021 - Feb 2022 (4 months)
AI-Powered E-commerce Assistant Developer
EasyLisa
AI-Drive Workflow Automation Developer
Secondroid
Jul 2019 - Mar 2021 (1 year 8 months)
President
Nigerian Economics Student Association (NESA)
Jul 2023 - Jul 2024 (11 months)
Financial Secretary
Chrisland University Student Representative Council
Jul 2022 - Aug 2023 (1 year 1 month)
Assistant Manager Client Services
Brandmuscle Pvt Ltd
Jan 2019 - Sep 2019 (8 months)
Procurement and Operations Executive
EDGEmarketing and event management
Jan 2018 - Jan 2019 (1 year)
Branch Manager / Customer Success Lead
Directline Assurance Co. Ltd
Jan 2020 - Jan 2023 (3 years)
Customer Service Officer
Directline Assurance Co. Ltd
Jan 2015 - Jan 2020 (5 years)
NCH Customer Support Services Inc
Feb 2020 - Oct 2020 (8 months)
KYC, Risk and Payments Agent
NCH Customer Support Services Inc
Mar 2019 - Jan 2020 (10 months)
Transaction Processor
Conduent Inc
Oct 2016 - Feb 2019 (2 years 4 months)
Customer Success Lead
Netsmartz
Jul 2022 - Jan 2023 (6 months)
Senior Account Manager
Uplers
Aug 2018 - Jul 2022 (3 years 11 months)
IT Technician
Morocco Coating & Corrosion Consulting (M3C)
Jul 2016 - Jul 2020 (4 years)
Product & Operations Executive
BBC Studios
Mar 2017 - Sep 2021 (4 years 6 months)
Production Coordinator (Acting PM)
BBC Worldwide
Sep 2014 - Mar 2017 (2 years 6 months)
TSL Legal Services
Aug 2022 - Feb 2023 (6 months)
Senior ICT Specialist
United Nations Development Programme - UNDP
Aug 2004 - Sep 2005 (1 year 1 month)
Senior Security Officer
Universo Online (UOL)
Aug 2000 - Jan 2002 (1 year 5 months)
Oct 2020 - Feb 2021 (4 months)
Business Analyst/ Product Owner
GFI FENICS
Nov 2019 - May 2020 (6 months)
Business Analyst
Bloomberg
Nov 2018 - Oct 2019 (11 months)
Business Analyst/ Product Owner
GFI FENICS
Oct 2015 - Oct 2018 (3 years)
May 2022 - Aug 2023 (1 year 3 months)
Consultant
Minet Uganda - DALI
Sep 2021 - May 2022 (8 months)
Research Assistant
Development Associates Link International
Oct 2021 - Apr 2022 (6 months)