Roberta dos Reis

Served as the primary contact for new patients, managing consult scheduling and acting as a Spanish translator. Facilitated patient understanding of procedures by reviewing Crisalix 3D imaging, before/after photos, and surgical quotes. Managed surgery scheduling, ensured clearances, collected payments, and communicated with surgery centers and physicians.

Established and maintained client accounts, ensuring timely fulfillment of staffing orders with suitable candidates. Collaborated with sales staff to monitor accounts and resolve customer and associate issues effectively. Managed recruitment, gross margins, workers' compensation, and oversaw hiring, firing, and payroll processes.

Responsible for staffing pediatric nursing cases, including recruitment and placement based on clinical appropriateness. Coordinated nursing schedules, managed clinical staffing functions, and oriented new hires to company policies and procedures. Assisted with recruitment processes, including job posting and interview scheduling, while overseeing HR functions like licensure and medical records.

Provided senior administrative support to four directors and a VP of IT, managing complex schedules, travel arrangements, and expense reports. Configured Kronos Pay and Accrual Policies, documented business/technical requirements, and coordinated meetings. Maintained various databases and organizational charts, and prepared reports and presentations.

Performed comprehensive administrative tasks, including preparing correspondence, spreadsheets, and purchasing documents. Managed payroll time entry for union/non-union personnel and initiated a new Safety Index Program. Handled general office operations, such as mail distribution, supply ordering, and maintaining databases, while also generating and closing out work orders.

Managed comprehensive office operations, including employee and surgery scheduling, supply inventories, and multi-line phone systems. Planned and executed company meetings and conferences, and facilitated new employee IT onboarding. Provided senior-level administrative support to executives, including managing schedules, travel logistics, and assisting with accreditation processes.

Managed over 100 daily calls for plastic surgery and spa departments, focusing on billing, collections, payment processing, and scheduling. Maintained client charts and files, processed insurance, and handled discharge procedures. Increased customer base by providing translation services for Spanish and Portuguese-speaking patients and offered specialized spa advisory services.

Completed general studies coursework at Skyline College in San Bruno, CA.

Studied nursing administration at National American University in Denver, CO.