David Musasizi
@davidmusasizi
Customer-focused data and records professional with strong banking, sales, and operations experience.
UgandaWhat I'm looking for
I am a development and financial-sector professional with over six years' experience across banking, NGO, BPO, and data operations. I specialize in customer onboarding, data entry, records management, and telesales for financial products.
At Ankam Consult I manage agent banking onboarding, POS linking, KYC uploads to Core Banking and Document Management Systems, and customer document preparation. I have driven field sales and agent recruitment while supporting collections and operations.
Previously I served as Deputy Branch Manager and Customer Care Officer at Bayport Financial Services, leading loan initiation checks, branch sales, agent training, daily reporting, and complaint resolution. I also coordinated field marketing and enterprise development roles with hands-on data collection and stakeholder engagement.
I communicate effectively in English and Luganda, and bring practical IT, data management, and customer-facing skills. I am motivated to apply my operational discipline and client-service focus to a role that values process excellence and measurable impact.
Experience
Work history, roles, and key accomplishments
Data & Records Assistant
Ankam Consult
May 2019 - Present (6 years 6 months)
Onboarded agent-banking customers, linked POS devices, uploaded and managed KYC records in core banking and DMS, and conducted telesales and product marketing to increase account openings.
Deputy Branch Manager
Bayport Financial Services
Feb 2019 - Apr 2019 (2 months)
Led field sales and agent recruitment, verified and initiated loan applications to prevent fraud, managed petty cash and supported collections to maintain branch performance.
Customer Care Officer
Bayport Financial Services
Jan 2018 - Jan 2019 (11 months)
Handled customer enquiries and escalations, prepared quality loan applications, compiled feedback and risk reports, and supported daily collections and sales activities.
Field Coordinator
Musana Carts (U) Ltd
May 2016 - Dec 2017 (1 year 7 months)
Conducted market and industry research, managed stakeholder meetings and supplier follow-ups, led marketing and field promotions, and maintained operational records and event calendars.
BPO Executive
Techno Brain Uganda Limited
Sep 2013 - Feb 2016 (2 years 5 months)
Provided call center support, telemarketing, data management and transcription, and performed online research and data entry for BPO operations.
Enterprise & Development Officer
Rural Efforts for Action in Development
Jan 2012 - May 2013 (1 year 4 months)
Formed and trained VSLA groups, delivered financial literacy and ICT training, managed ICT unit operations, and handled client interactions, cash receipts and activity reporting.
Education
Degrees, certifications, and relevant coursework
Nsamuzi Training Institute
Diploma in Development Studies, Development Studies
2005 - 2007
Diploma in Development Studies focused on social development obtained from Nsamuzi Training Institute between 2005 and 2007.
Kitante Hill School
Uganda Advanced Certificate of Education, Secondary Education
2003 - 2004
Completed Uganda Advanced Certificate of Education (U.A.C.E) at Kitante Hill School in 2003–2004.
St. Mary's Kitende
Uganda Certificate of Education, Secondary Education
1999 - 2002
Completed Uganda Certificate of Education (U.C.E) at St. Mary's Kitende from 1999 to 2002.
Arya Primary School
Primary Leaving Certificate, Primary Education
1998 - 1998
Completed the Primary Leaving Certificate (P.L.E) at Arya Primary School in 1998.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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