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Customer Service Analyst with a focus on client satisfaction.
Experience
Customer Service Analyst
Yardi Call Center
Aug 2022 - Present (3 years 3 months)
Retail Sales Representative
Light Systems
Jan 2021 - Present (4 years 10 months)
Detail-oriented Customer Support Analyst with a focus on quality assurance.
Experience
Customer Experience QA Analyst
Online Gaming Industry
Jan 2024 - Present (1 year 10 months)
Customer Support Representative and Customer Experience QA Analyst
Scicom (MSC) Berhad
An emerging CX strategist crafting customer-centric transformations and stakeholder engagement.
Experience
Customer Experience Strategist
Howatson + Company
Feb 2022 - Present (3 years 9 months)
Account Manager
Razorfish
Jul 2021 - Jan 2022 (6 months)
Account Executive
Customer Success professional driving retention and data-informed onboarding for SaaS clients.
Experience
Support Analyst
Buzzmonitor
Feb 2025 - Present (9 months)
Customer Success Analyst
Spot Metrics
Oct 2024 - Jan 2025 (3 months)
Customer Success Support Analyst
IPMedia
Experienced Customer Support Quality Analyst focused on enhancing service quality.
Experience
Customer Support Quality Analyst
Cloudbeds
Jan 2019 - Apr 2024 (5 years 3 months)
Customer Support Agent
Accedo Technologies
Jan 2018 - Feb 2018 (1 month)
Administrative and Financial Assistant
Clinica Comfamiliar
Experienced customer experience analyst with a background in clinical research.
Experience
Customer Experience Analyst
Sutherland
Sep 2022 - Present (3 years 2 months)
Clinical Research Associate
Wazobia African Market
Jul 2020 - Sep 2022 (2 years 2 months)
Cashier
Wazobia African Market
Mar 2019 - Jul 2020 (1 year 4 months)
Client-centric operational analyst with a passion for customer service.
Experience
Customer Support Executive
Teleperformance
Sep 2020 - Present (5 years 2 months)
Operational Analyst
Royal Bank of Scotland
Aug 2014 - Present (11 years 3 months)
Customer Experience Analyst with 5+ years in tech teams.
Experience
Customer Experience Analyst
SadaPay
Apr 2024 - Present (1 year 7 months)
Customer Success Executive
SadaPay
Sep 2022 - Mar 2024 (1 year 6 months)
Customer Experience Associate
SadaPay
Dec 2021 - Aug 2022 (8 months)
Detail-oriented Customer Insights Analyst with a passion for data analysis.
Experience
Customer Relationship Analyst
SYCAMORENIG LTD
Jun 2022 - Present (3 years 5 months)
Customer Experience Ambassador
INASYNC
Nov 2020 - Feb 2022 (1 year 3 months)
Customer Service Officer
Results-driven Quality Analyst with expertise in customer support.
Experience
Quality Analyst
Teleperformance
Mar 2024 - Present (1 year 8 months)
Quality Analyst & Customer Care Executive
ProcureTechStaff (PTS Consultancy)
Mar 2022 - Present (3 years 8 months)
Business operations and CX analytics specialist driving measurable growth with data and automation.
Experience
Performance Specialist (CX Analytics)
Caju Benefícios
Mar 2024 - Present (1 year 8 months)
Business Operations (Analytics) Specialist
Caju Benefícios
Sep 2022 - Mar 2024 (1 year 6 months)
Customer Experience Coordinator
Detail-driven quality analyst with a strong background in customer service.
Experience
Quality Analyst
ISON Experiences
Feb 2023 - Present (2 years 9 months)
GPON Direct Salesperson
Maxima Plus Ltd
Jan 2020 - Nov 2021 (1 year 10 months)
Customer Service Analyst with a passion for client satisfaction.
Experience
Customer Service Analyst
Alpha Pvt Limited
Oct 2021 - Present (4 years 1 month)
Customer Service Executive
Teleperformance
Mar 2021 - Present (4 years 8 months)
Business Development Associated
Data analyst skilled in Python and SQL for business insights.
Experience
Customer Service Representative
Jio
Dec 2022 - Nov 2024 (1 year 11 months)
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Customer experience professional optimizing travel support, CRM workflows, and customer satisfaction.
Experience
Data Annotator
TELUS International
Jan 2022 - Present (3 years 10 months)
Freelance Marketer
SafetyWing
Jan 2021 - Present (4 years 10 months)
Travel Professional
Customer service representative and data analyst with strong communication skills.
Experience
Data Analyst
Foodbev International
Jun 2022 - Jun 2023 (1 year)
Customer Service Representative
Sutherland Global Philippines
Oct 2020 - Oct 2021 (1 year)
Results-driven data analyst with expertise in agriculture and customer service.
Experience
Data Analyst
Self-Employed
Jan 2022 - Present (3 years 10 months)
Farm Manager
Self-Employed
Jan 2022 - Present (3 years 10 months)
Customer Service Representative
Trilingual Customer Experience Analyst with strong sales and coaching skills.
Experience
Customer Experience Analyst
Telus International - for Stripe
Jul 2021 - Present (4 years 4 months)
Customer Support Specialist
Telus International - for Stripe
Aug 2019 - Jul 2021 (1 year 11 months)
Export Sales Assistant
Seasoned Customer Centric Data Analyst with over 5 years experience.
Experience
Data Analyst and Customer Service Specialist
AWABAH NIGERIA
Nov 2021 - Present (4 years)
Manager, Sales and Operations
Bibby Supermarket
Jul 2019 - Oct 2021 (2 years 3 months)
Customer Service Specialist
Customer support analyst with a focus on innovation and growth.
Experience
Customer Support Analyst
ADDI-FINTECH
Oct 2023 - May 2024 (7 months)
Customer Support Analyst & Operations
CABIFY LOGISTIC
Jan 2023 - Apr 2024 (1 year 3 months)
Contact Center Associate
CABIFY TNCONTACT CENTER
Aug 2021 - Jan 2023 (1 year 5 months)
TotallyAwesome
Jan 2020 - Jul 2021 (1 year 6 months)
Aug 2024 - Oct 2024 (2 months)
Customer Success Analyst
Estante Mágica
Aug 2022 - Oct 2022 (2 months)
Marketing Analyst
B2W Digital
May 2019 - Feb 2020 (9 months)
Mar 2014 - Apr 2017 (3 years 1 month)
Customer Success Manager
Noor Kids
Oct 2019 - Nov 2021 (2 years 1 month)
OMNES GENTS ENERGY LTD
Jun 2019 - Oct 2020 (1 year 4 months)
Escalation Specialist
Aegis Customer Support Services
Oct 2021 - Present (4 years 1 month)
Customer Care Executive
Fusion BPO Services
Apr 2021 - Present (4 years 7 months)
Translator, Transcriber & Content Writer
Datavate Ternion
Sep 2017 - Present (8 years 2 months)
Caju Benefícios
Mar 2020 - Sep 2022 (2 years 6 months)
Customer Experience Analyst
Nubank
Jul 2018 - Mar 2020 (1 year 8 months)
Lido Quality Tutorial Private Limited
Apr 2019 - Present (6 years 7 months)
Sales Associate Representative
Policybazaar.com
Mar 2018 - Present (7 years 8 months)
American Airlines
Apr 2022 - Oct 2025 (3 years 6 months)
Operations Assistant
Palak International
Jan 2023 - Jan 2024 (1 year)
Site Foreman
The Great Plains Conservancy
Jan 2019 - Jan 2020 (1 year)
Call Center
Jan 2020 - Jan 2022 (2 years)
Fermob
Oct 2017 - Oct 2018 (1 year)
Import and Export Sales Assistant
Le Verger de la Blottière
Dec 2015 - Aug 2016 (8 months)
Customer Support Intern
Madara
May 2014 - Jul 2014 (2 months)
Jumia Nigeria
Oct 2017 - Jun 2018 (8 months)