Looking for a job

Stefan Yamil

@stefanyamil

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I improve customer experiences through data analysis, business reporting, coaching, and cross-functional collaboration.

Guatemala

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What I'm looking for

I'm looking to expand opportunities in technology and digital environments where I can apply customer experience analysis, operational reporting, coaching, and data-driven improvement skills while continuing to build HTML and JavaScript knowledge.

At TELUS Digital on the Fitbit account, I've progressed from Customer Service Representative to Customer Experience Analyst, using customer feedback, survey data, transactional data, and operational reports to identify trends and improve customer satisfaction.

I've led reporting for WBR, MBR, QBR, and QOT processes, supported teams of up to 29 advocates through coaching and performance feedback, and partnered across departments to align customer experience improvements with business goals. I'm fluent in English and Spanish and am expanding my technical skills through HTML and JavaScript studies.

Experience

Work history, roles, and key accomplishments

Customer Experience Analyst

TELUS Digital

Jul 2023 - Aug 2026 (3 years 1 month)

Served as Point of Contact for WBR, MBR, QBR, and QOT reports, analyzing customer data to identify trends and improvement opportunities. Supported agent development through coaching, feedback, and workshops, and collaborated cross-functionally to enhance customer experience.