Maria Guadalupe Recto

I am a customer experience analyst with hands-on experience gathering and interpreting customer satisfaction data to drive improvements. I combine surveying, data analysis, and reporting to inform management decisions and enhance service quality.

My background includes front-line customer service roles across voice and chat channels, supporting insurance, hospitality reservations, and technical troubleshooting. I have consistently delivered strong customer experiences while meeting sales and performance objectives.

I hold a Bachelor of Arts majoring in Economics and bring strengths in analytics, communication, critical thinking, negotiation, and management. I am computer literate and comfortable working with data to identify trends and opportunities.

I seek roles where I can apply data analysis to improve customer journeys, collaborate with cross-functional teams, and contribute measurable improvements to customer satisfaction and operational efficiency.