Looking for a job

Ifeoma Ogbugo

@ifeomaogbugo

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I improve customer experiences, product support, and operational processes.

Nigeria

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What I'm looking for

I'm looking for a customer experience, product support, or operations role where I can resolve client issues, improve workflows, collaborate across teams, and use customer feedback to strengthen products and services.

I'm currently supporting product and client experience at Cavista Technologies, where I manage client requests and support tickets, collaborate with development and QA teams, and help maintain high-quality release cycles.

At Flutterwave and Patricia Technologies Limited, I handled customer queries across email, live chat, voice calls, and social media, onboarded clients, resolved complaints within SLAs, and used customer feedback to improve products and services. I also supported cryptocurrency users by translating complex issues into clear, tailored solutions.

My earlier operations experience at Zenith Bank and the Ministry of Youths and Sports Development strengthened my skills in transaction support, compliance, reporting, CRM administration, inventory management, forecasting, and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Product Coordinator

Current

Cavista Technologies

Mar 2025 - Present (1 year 6 months)

Providing clear and timely answers regarding product features and client tickets. Overseeing client requests and support tickets to ensure products run smoothly, collaborating with development and QA teams, and assisting during release cycles.

client support Ticket Management Collaboration Process Improvement Automation Integration Release Management