khizar khan
@khizarkhan1
Senior Product Experience Analyst improving customer support, QA, and revenue recovery through AI-driven quality processes.
What I'm looking for
As a Product Experience Analyst at US Mobile, I leverage my background in food science and technology to ensure the quality and safety of our products. I have over 1.5 years of experience in this role, where I conduct site inspections, safety audits, and implement food safety management systems. Prior to this, I worked as a Customer Support Specialist at ibex, assisting customers with their concerns and providing solid resolutions. I hold a Bachelor's degree in Food Science and Technology from Curtin University and a Diploma of Health Sciences from Curtin College. I am passionate about applying my knowledge and skills to create positive customer experiences and ensure product excellence.
Experience
Work history, roles, and key accomplishments
Senior Product Experience Analyst
US Mobile
Sep 2023 - Present (2 years 9 months)
Pioneered an AI-driven QA process that increased throughput from 4 to 25 cases/hour (525%) while maintaining 95% accuracy, later adopted by the QA department. Recovered $1,000–$1,500 over 6 months by proactively managing chargeback disputes and improving billing guidance.
Customer Support Executive
Ibex
Sep 2022 - Sep 2023 (1 year)
Earned “Best Customer Support Agent” (Q1 2023) by delivering consistently empathetic support, maintaining ~95% CSAT across 12 months. Reduced return contact rate by 50% through accurate root-cause analysis and managed high-volume chat support.
Education
Degrees, certifications, and relevant coursework
Curtin University of Technology
Bachelor of Health Science, Food Science & Technology
Earned a bachelor’s degree in Health Science with a focus on Food Science & Technology at Curtin University of Technology, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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