Darío Arturo Ballesteros Vidal
@daroarturoballestero
I turn customer experience data into measurable improvements in retention, service quality, and operational efficiency.
SpainWhat I'm looking for
At Kueski, I analyzed 200–500 daily satisfaction surveys and turned CX metrics into decisions that improved service and operations. I automated Close the Loop workflows, increasing efficiency by 50%, reduced reporting update time by 70%, and built analysis models to identify urgent customer-journey friction points.
Across B2C and B2B customer operations, I've led Voice of Customer and Journey Mapping initiatives, designed CX KPIs and OKRs, and delivered interactive dashboards and AI-assisted reports. I also improved quality processes for more than 50 agents, helping raise CSAT by 15% through targeted audits, coaching, and standardized evaluation criteria.
Experience
Work history, roles, and key accomplishments
Analyzed 200-500 daily satisfaction surveys, automated Close the Loop processes, and built AI-assisted models to identify customer journey friction points. Improved B2B response rates by 50% and reduced reporting update time by 70%.
Education
Degrees, certifications, and relevant coursework
Universidad de Guadalajara
Bachelor's Degree, Political Science and Government
Licenciatura en Estudios Políticos y de Gobierno.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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