HBHarsha Balusupati
@harshabalusupati
Detail-oriented Customer Support Analyst with a focus on quality assurance.
IndiaWhat I'm looking for
I am a detail-oriented and customer-focused Customer Support Analyst with 2 years of experience in the online gaming industry. My expertise lies in quality assurance, ticket auditing, user behavior analysis, and optimizing customer experiences. I have a proven ability to identify process gaps and ensure adherence to support standards, contributing to continuous service improvement.
Throughout my career, I have demonstrated strong communication skills and a commitment to maintaining service excellence. I am proficient in evaluating customer interactions and implementing QA standards to drive operational efficiency and enhance customer satisfaction. My role as a Customer Experience QA Analyst has allowed me to conduct daily quality checks, identify patterns in customer issues, and collaborate with support leads to implement service improvements.
Experience
Work history, roles, and key accomplishments
Customer Experience QA Analyst
Online Gaming Industry
Jan 2024 - Present (1 year 6 months)
Conducted daily quality checks of customer service tickets and live chats, ensuring compliance with internal QA standards and regulatory guidelines. Delivered detailed reports on agent performance, highlighting strengths and areas for development.
Customer Support Representative and Customer Experience QA Analyst
Scicom (MSC) Berhad
Provided customer support and performed quality assurance analysis for a diverse customer base. Focused on enhancing customer satisfaction and operational efficiency through effective problem-solving and process improvements.
Education
Degrees, certifications, and relevant coursework
LakkiReddy BalleReddy Engineering College
Bachelor of Technology, Computer Science and Engineering
Grade: 7.81
Completed a Bachelor of Technology degree with a major in Computer Science and Engineering. Achieved a CGPA of 7.81.
A.A.N.M and V.V.R.S.R Polytechnic college
Diploma, Computer Management and Engineering
Grade: 7.78
Obtained a Diploma with a major in Computer Management and Engineering. Achieved a CGPA of 7.78.
Jawahar, D.A.V Public School
Central Board of Secondary Education (Class X), Secondary Education
Grade: 6.4
Completed Class X under the Central Board of Secondary Education. Achieved a CGPA of 6.4.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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