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I'm based out of the U.S. and looking for remote positions.
Experience
RAProgram Representative
RareSkills
Ambitious data analyst passionate about leveraging technology for impact.
Experience
Performance Management Associate
Greenwheels Africa
Jan 2024 - Present (1 year 10 months)
Customer Experience Analyst Intern
Proto Energy
Jan 2024 - Mar 2024 (2 months)
Financial Advisor
CIC Insurance Group
Jan 2023 - Jan 2024 (1 year)
Sales Executive
911 Group
Feb 2022 - Feb 2023 (1 year)
Attachee
National Social Security Fund
Jan 2020 - Dec 2019 (-1 years 11 months)
PUGlobal Customer Experience Strategy Manager transforming customer feedback into strategies.
Experience
Global CX Strategy Manager
Spigen Korea
Mar 2021 - Present (4 years 8 months)
Cabin Crew
Emirates
Sep 2014 - Oct 2020 (6 years 1 month)
Intern
Focus Research Company
Jul 2011 - Aug 2011 (1 month)
Business analytics graduate bridging customer insight and data to drive retention and sales.
Experience
Data Research Analyst
Bright Horse
Apr 2025 - Oct 2025 (6 months)
Supervisor
Zizzi
Aug 2024 - Mar 2025 (7 months)
Supervisor
Pizza Express
Apr 2023 - Jul 2024 (1 year 3 months)
VB
India400k-500k USD
Data Analyst specializing in customer and sales analytics.
Experience
Data Analyst
Veloxi Vision Edu Tech
Dec 2024 - Present (11 months)
Dedicated customer service professional with strong interpersonal skills.
Experience
Quality Assurance Analyst
Alorica
Mar 2022 - Present (3 years 8 months)
Tech Support and Warranty Services
Alorica
Oct 2021 - Mar 2022 (5 months)
Customer Experience Agent
Alorica
May 2021 - Aug 2021 (3 months)
MBExperienced Customer Experience Specialist with a focus on quality analysis.
Experience
Remote Customer Experience Specialist
Sutherland Global Solutions
Oct 2023 - Present (2 years 1 month)
Quality Analyst
Conduent Inc
Aug 2022 - Present (3 years 3 months)
Technical Support Specialist
Customer-focused Customer Service Specialist with 10+ years of experience in process optimization an
Experience
CX Report Analyst
Multichoice Ghana
Jul 2023 - Present (2 years 4 months)
Customer Support Specialist
Petra
Mar 2023 - Jul 2023 (4 months)
Customer Support Specialist
Bolt
Dec 2022 - Mar 2023 (3 months)
RKCustomer Service Analyst specializing in data-driven process improvements.
Experience
Customer Service Analyst
ABG Technologies Limited
Dec 2021 - Present (3 years 11 months)
Customer Support Executive
bKash Limited
Jan 2023 - Oct 2023 (9 months)
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Detail-oriented KYC and compliance analyst skilled in risk detection and customer due diligence.
Experience
CIKYC Risk Analyst
Citi
Apr 2024 - Jul 2025 (1 year 3 months)
Customer Service Representative
Capital One
Jan 2020 - Jan 2024 (4 years)
RDCustomer experience specialist with strong analytical and problem-solving skills.
Experience
Data Steward
Veeva Systems
Apr 2024 - Present (1 year 7 months)
Customer Experience Specialist
Etech Global Services
Jun 2023 - Jan 2024 (7 months)
Solution Engineer
Quatrro Global Services
Customer-focused business analyst experienced in utility programs, process improvement, and empathetic customer service.
Experience
FIAssistant Business Analyst
FirstEnergy
Dec 2022 - Feb 2025 (2 years 2 months)
FICustomer Service Associate
HKQA Analyst dedicated to delivering excellence in customer experience.
Experience
Quality Assurance Analyst
i2c Inc.
Jan 2024 - Present (1 year 10 months)
Quality Assurance Resource
Resource Systems Limited
Jan 2023 - Present (2 years 10 months)
FWCustomer Experience and Data Analytics specialist driving CX improvements and data-led decision making.
Experience
Experience Assurance Specialist
Equity Bank Limited
Feb 2025 - Present (9 months)
Service Compliance Officer
Equity Bank Limited
Sep 2023 - Jan 2025 (1 year 4 months)
Customer Experience Analyst
India60k-100k USD
Detail-oriented Quality Analyst driving process improvements and high customer satisfaction.
Experience
Senior Quality Analyst
Stellarserve
Feb 2025 - Present (9 months)
Quality Analyst
RSExperienced Customer Care Analyst with strong communication skills.
Experience
Customer Care Analyst
TAP Air Portugal
Jul 2018 - Nov 2022 (4 years 4 months)
Editorial Coordinator
Editora Boccato
Sep 2012 - Nov 2017 (5 years 2 months)
Business and Rights Analyst
Grupo Escala - Larousse - Lafonte
Apr 2009 - Nov 2011 (2 years 7 months)
NPI am a process-driven Customer Experience Specialist focused on CX analysis and process improvement.
Experience
AUCustomer Support Associate
Autodesk
Apr 2022 - Present (3 years 7 months)
AEMaterial Planner & Customer Service Rep
Arrow Electronics
Dec 2014 - Jun 2021 (6 years 6 months)
AMDedicated Quality Analyst driving service improvements through data-driven coaching.
Experience
Quality Analyst
Majorel
Feb 2022 - Present (3 years 9 months)
Customer Service Representative
Majorel
Mar 2021 - Feb 2022 (11 months)
Attaché
KenGen
May 2018 - Aug 2018 (3 months)
MR
Indonesia2k-2k USD
Empathy-driven CX leader with 7+ years of experience.
Experience
Customer Experience Consultant
Outlier.ai
Jan 2024 - Present (1 year 10 months)
JO
United States45k-70k USD
Recent graduate with a passion in data analysis and sales.
Experience
Receptionist
Dr Duan&Associate
Oct 2019 - Jan 2020 (3 months)
TRSales Associate
True Religion
Data Research Analyst
Bright Horse
Sep 2022 - Mar 2023 (6 months)
ULStudent Ambassador
University of West London
Mar 2022 - Sep 2022 (6 months)
Customer Service Representative
Ross Stores
Sep 2018 - Apr 2021 (2 years 7 months)
Ibex Global Services
Mar 2020 - Present (5 years 8 months)
Client Service Manager
Insel Communications
Aug 2022 - Dec 2022 (4 months)
Client Service Executive
Publicis West Africa
Apr 2022 - Aug 2022 (4 months)
Jan 2017 - Mar 2018 (1 year 2 months)
Process Associate
Xerox Business Services
Jul 2015 - Aug 2016 (1 year 1 month)
FirstEnergy
Mar 2017 - Dec 2022 (5 years 9 months)
Assistant Manager
Maurices
Mar 2017 - Sep 2017 (6 months)
Overnight Crew Lead
GetGo
Aug 2016 - Apr 2017 (8 months)
FSAt-Home Customer Service Associate
FedEx Services
Apr 2015 - Oct 2015 (6 months)
Customer Support Representative
Minbridge PVT LTD.
Jun 2022 - Present (3 years 5 months)
Equity Bank Limited
Feb 2022 - Aug 2023 (1 year 6 months)
Project Management Officer
Equity Group Foundation
Jul 2021 - Jan 2022 (6 months)
Customer Service Representative
CCI Kenya
Sep 2020 - Jun 2021 (9 months)
Telperfomance
Nov 2023 - Nov 2024 (1 year)
Quality Analyst
IGT Solution Pvt Ltd
Aug 2022 - Oct 2023 (1 year 2 months)
TMGuest Experience Manager
Tech Mahindra
Sep 2019 - May 2020 (8 months)
Senior Sales Executive
Sparkium Technologies
Apr 2019 - Sep 2019 (5 months)
Internal Sales Representative
Radici Têxtil
Jan 2008 - Dec 2008 (11 months)
Inbound Customer Consultant
TNL Contax
Apr 2007 - Jan 2008 (9 months)
Agent Services Representative
WellPoint
Feb 2014 - May 2014 (3 months)
Customer Experience Manager
PT. Link Net, Tbk (First Media)
Feb 2017 - Dec 2023 (6 years 10 months)
Customer Retention Manager
PT. Link Net, Tbk (First Media)
Feb 2016 - Jan 2017 (11 months)
Campaign Analyst
Citibank Indonesia
Dec 2014 - Nov 2015 (11 months)
MIS Reporting & Analyst
Citibank Indonesia
Jul 2010 - Nov 2014 (4 years 4 months)
Dec 2018 - Feb 2019 (2 months)
