Ashish Chatterjee
@ashishchatterjee
I resolve complex customer issues, manage accounts, and improve service outcomes.
IndiaWhat I'm looking for
I've supported customer service operations at American Express, Encore Capital Group, and Concentrix, resolving complex concerns, managing escalations, and maintaining accurate case and account documentation.
I'm focused on improving customer outcomes through root-cause analysis, empathetic communication, account management, collections support, and cross-team coordination. I bring experience in customer service analytics, process accuracy, service quality standards, and customer experience improvement.
Experience
Work history, roles, and key accomplishments
Handled complex customer service concerns and provided timely issue resolution while maintaining service excellence. Analyzed customer concerns, account history, and service patterns to identify root causes and improve customer outcomes.
Education
Degrees, certifications, and relevant coursework
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Arts, Arts
2020 - 2023
Pursued a Bachelor of Arts degree from Maharaja Agrasen Himalayan Garhwal University from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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