Sumit Kumar
@sumitkumar16
Customer Service Analyst with a passion for client satisfaction.
IndiaWhat I'm looking for
I am a dedicated Customer Service Analyst with over three years of experience in providing exceptional customer support. My journey in customer service has equipped me with the skills to resolve client issues efficiently and maintain accurate records, ensuring a seamless experience for every customer. I specialize in gaming, payments, and KYC, and I am committed to driving business growth through unparalleled service.
In my previous role at Alpha Pvt Limited, I responded promptly to customer inquiries via calls, live chat, and email, providing accurate solutions to their problems. My ability to analyze customer inquiries and suggest appropriate solutions has significantly contributed to customer satisfaction and retention. I thrive in collaborative environments and believe that teamwork is essential for achieving shared goals.
With a strong background in customer experience and a keen attention to detail, I am eager to bring my expertise to a new role where I can continue to enhance customer satisfaction and contribute to the company's success and expansion.
Experience
Work history, roles, and key accomplishments
Customer Service Analyst
Alpha Pvt Limited
Oct 2021 - Present (3 years 9 months)
Responded quickly and efficiently to customer inquiries through calls, live chat, and email. Analyzed customer inquiries and provided accurate solutions to their problems.
Customer Service Executive
Teleperformance
Mar 2021 - Present (4 years 4 months)
Developed customer-centric policies and procedures to improve customer experience. Responded to customer inquiries via phone, email, and chat platforms, providing product information and processing orders.
Business Development Associated
Lido Quality Tutorial Private Limited
Apr 2019 - Present (6 years 3 months)
Developed and implemented successful sales strategies for existing and potential clients. Collaborated closely with clients to build and maintain long-term relationships.
Sales Associate Representative
Policybazaar.com
Mar 2018 - Present (7 years 4 months)
Developed strong customer relationships through active listening and proactive engagement. Identified new sales prospects and developed tailored strategies to capture new business.
Education
Degrees, certifications, and relevant coursework
West Bengal University of Technology
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration degree. Focused on core business principles and management practices.
Bihar School Examination Board Patna
Higher Secondary, General Studies
Completed Higher Secondary education. Studied a broad curriculum to prepare for further studies.
Bihar School Examination Board Patna
Matric, General Studies
Completed Matriculation. Gained foundational knowledge across various subjects.
Apex Institution Madhepura Bihar
Diploma, Computer Application
Obtained a Diploma in Computer Application. Developed practical skills in computer applications.
Availability
Location
IndiaAuthorized to work in
Job categories
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