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Yewande Adedapo

@yewandeadedapo

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Experienced customer experience analyst with a background in clinical research.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in customer experience and clinical research.

I am an experienced and forward-thinking professional with a strong background in customer service and clinical research. My journey began with a Bachelor of Science in Health Informatics from the University of Texas at Arlington, and I am currently pursuing a Bachelor of Science in Biology at the University of Illinois at Chicago. My academic background has equipped me with a solid foundation in both healthcare and data analytics.

In my current role as a Customer Experience Analyst at Sutherland, I utilize data analytics to assist clients across various industries in enhancing and automating their customer experiences. I handle over 200 inbound calls weekly, addressing customer inquiries and resolving issues efficiently. My previous experience as a Clinical Research Associate allowed me to conduct site monitoring and ensure compliance with study protocols, further honing my analytical skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Analyst

Current

Sutherland

Sep 2022 - Present (2 years 9 months)

Utilized data analytics to enhance and automate customer experiences for clients across various industries. Managed over 200 inbound calls weekly, effectively resolving customer inquiries and escalating complex issues when necessary.

Data Analytics Customer Service Customer Engagement Communication

Clinical Research Associate

Wazobia African Market

Jul 2020 - Sep 2022 (2 years 2 months)

Conducted site monitoring to ensure compliance with study protocols and Good Clinical Practice (GCP). Verified accuracy and completeness of clinical trial data, maintaining data integrity and overseeing participant safety.

Monitoring Clinical Trials GCP Data Integrity Regulatory Compliance

Cashier

Wazobia African Market

Mar 2019 - Jul 2020 (1 year 4 months)

Provided friendly and courteous customer service, enhancing the overall shopper experience. Maintained efficient checkout operations by adhering to established policies and procedures.

Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Texas at Arlington

Bachelor of Science, Health Informatics

Currently pursuing a Bachelor of Science in Health Informatics, focusing on the application of information technology to healthcare. Gaining knowledge in data management, healthcare systems, and health information exchange.

University of Illinois at Chicago

Bachelor of Science, Biology

Completed a Bachelor of Science in Biology, acquiring a strong foundation in biological sciences. Studied various aspects of living organisms, including their structure, function, growth, origin, evolution, and distribution.