shasha sharma
@shashasharma
I support airline customers and operations through clear communication, reporting, and service-focused problem-solving.
IndiaWhat I'm looking for
I've supported airline customer-service and process operations for British Airways and the KLM Airlines process at IGT.
In senior analyst capacities, I've helped maintain service quality while managing operational responsibilities, customer interactions, and competing priorities.
At IGT, I prepared daily reports in MS Excel and built strong product knowledge and persuasive communication skills through customer conversations.
I'm focused on positive customer experiences and bring communication, customer relationship management, teamwork, multitasking, MS Office, Excel, and Basic Tally skills to my work.
Experience
Work history, roles, and key accomplishments
Senior Analyst
British Airways
Dec 2025 - Aug 2026 (8 months)
Handled responsibilities in a senior analyst capacity, supporting process operations while maintaining service quality. Demonstrated strong communication, multitasking, and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Graphic Era Hill University
Bachelor of Commerce, Commerce
2015 - 2018
Grade: 70%
Pursued Bachelor of Commerce, achieving 70%.
Omkarananda Saraswati Nilayam
Senior Secondary School Certificate, General Studies
Grade: 65%
Completed Senior Secondary School (I.C.S.E) with 65%.
Omkarananda Saraswati Nilayam
Higher Secondary School Certificate, General Studies
Grade: 60%
Completed Higher Secondary School (I.C.S.E) with 60%.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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