Karina De Assis Pereira

I’m a customer support professional with 6+ years of experience delivering chat, email, and phone support across e-commerce, fintech, ombudsman services, and real estate. I’m known for being a strong communicator, organized, and focused on active listening and problem-solving.

In my current role as a Support & Customer Experience Analyst at Nuvemshop, I provide support to B2B customers and partners through digital channels, with an emphasis on customer experience and support performance metrics. I work remotely and bring a structured, metrics-aware approach to resolving issues and improving outcomes.

Previously at Open Co, I supported partners and customers of a personal credit fintech, handling customer experience initiatives and resolving complex cases. Earlier, I delivered chat and email support using Zendesk for that same fintech, which strengthened my ability to manage requests efficiently while maintaining high-quality customer interactions.

My background also includes remote administrative operations in real estate—supporting mortgage credit processes—and customer support work for Uber via TTEC, plus inbound support and appointment scheduling for medical laboratories. I also bring relevant compliance knowledge through LGPD and certifications in Anti-Money Laundering, Counter-Terrorism Financing Prevention, and whistleblower/complaint handling, and I’m seeking a remote support role with flexible working hours.