RMraul mirza
@raulmirza
Customer Service Analyst with a focus on client satisfaction.
RomaniaWhat I'm looking for
As a Customer Service Analyst with nearly two years of experience, I excel in managing client interactions and optimizing processes to enhance user experiences. My role at Yardi Call Center has honed my skills in addressing customer inquiries and complaints, ensuring their satisfaction through effective communication and problem-solving.
I have a strong background in utilizing CRM systems and analyzing data to identify trends and propose efficient solutions. My proactive approach and adaptability have contributed to improving operational workflows, ultimately leading to increased customer loyalty and satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Analyst
Yardi Call Center
Aug 2022 - Present (2 years 11 months)
Organized and coordinated activities to maintain efficient relationships between the company, partners, and clients. Managed customer requests and complaints to ensure customer satisfaction.
Retail Sales Representative
Light Systems
Jan 2021 - Present (4 years 6 months)
Sold and facilitated the acquisition of hardware/software components and IT services. Provided technical support and consulting to clients regarding IT products.
Education
Degrees, certifications, and relevant coursework
Universitatea de Stiinte Agricole si Medicina Veterinara Cluj-Napoca
Faculty, Agricultural Sciences and Veterinary Medicine
2021 - 2024
Completed studies at the University of Agricultural Sciences and Veterinary Medicine in Cluj-Napoca. The curriculum focused on agricultural sciences and veterinary medicine, providing a comprehensive understanding of the field.
Fast Track It Cluj-Napoca
Post-secondary studies, IT
2021 - 2024
Undertook post-secondary studies at Fast Track It in Cluj-Napoca. The program provided specialized training and skills relevant to the industry.
Universitatea de Stiinte Agricole si Medicina Veterinara Cluj-Napoca
Faculty, Agricultural Sciences and Veterinary Medicine
2021 - 2024
Completed studies at the University of Agricultural Sciences and Veterinary Medicine in Cluj-Napoca. The curriculum focused on agricultural sciences and veterinary medicine, providing a comprehensive understanding of the field.
Fast Track It
Post-secondary studies, IT
2021 - 2022
Undertook post-secondary studies at Fast Track It. The program provided specialized training and skills relevant to the industry.
Liceul Pedagogic Regele Ferdinand
High School Diploma, General Studies
2017 - 2021
Completed high school education at Liceul Pedagogic Regele Ferdinand. The curriculum provided a strong foundation in various academic subjects.
Colegiul National Regele Ferdinand
High School Diploma, General Studies
2009 - 2013
Completed high school education at Colegiul National Regele Ferdinand. The curriculum provided a strong foundation in various academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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