Manager, Candidate Experience

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An overview of this role

The Manager, Candidate Experience has deep experience in assessing organizational needs and developing a variety of solutions to drive development and growth within the team and department. They provide leadership to build and scale initiatives that focus on team development, strengthening our team members, and continual process improvement to ensure candidates receive an amazing experience.

What you’ll do

• Build and manage a high-functioning Candidate Experience team with distinct KPIs
• Coach Candidate Experience Specialists in terms of career progression and professional growth
• Recommend and execute on strategic and data-driven decisions on behalf of the candidates and Candidate Experience Specialists
• Implement tools and processes that will continuously improve our candidate experience
• Provide recommendations into the recruiting strategies that will impact candidate experience for all of Talent Acquisition
• Work closely with various internal functional groups and Talent Acquisition Managers to understand business requirements, and consult on talent solutions
• Stay connected to the competitive landscape, including trends in recruiting coordination and candidate experience
• Maintain a high level of understanding of our ATS and its integrated people systems to ensure that the full Candidate Experience team maintains data integrity
• Own surveys related to candidate experience and work across teams to communicate and improve results
• Provide consistent training and best practices to the rest of the recruiting team
• Consistently balance business needs with a maintaining a quality, innovative candidate experience

What you’ll bring

• Experience with recruiting coordination at all levels and a strong understanding of all aspects of Talent Acquisition
• Experience managing and influencing others, and building out trainings to upskill team members
• Experience implementing new ways of working across a globally distributed team
• Excellent project management skills
• Experience partnering closely with management and leadership across a company
• Proven organizational skills with high attention to detail
• Experience and proficiency with Applicant Tracking Systems and other recruiting software (ideally including Greenhouse)
• Solves problems in thoughtful, strategic ways that incorporate broader goals and consider business needs
• Able to use, or willingness to learn, GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.