AssemblyAIAS

API Support Engineer

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AssemblyAI is a remote-first AI company building powerful deep learning models for developers, startups, and enterprises to transcribe and understand their audio data.

AssemblyAI

Employee count: 51-200

AF, AL + 146 more
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About AssemblyAI

At AssemblyAI, we’re creating a leading Applied AI company by building powerful models to transcribe and understand audio data, exposed through a straightforward web API.

Progress in AI is moving at an unprecedented pace–we keep our pulse on the latest developments and breakthroughs in AI research and use these advances to inform our production-ready AI models. Our Automated Speech Recognition (ASR) models already outperform companies like Google, AWS, and Microsoft - which is why hundreds of companies and thousands of developers are using our API to transcribe and understand millions of videos, podcasts, phone calls, and Zoom meetings every day.

We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. As part of a huge and emerging market, AssemblyAI is well on its way to becoming the leader in applied AI.

Join our world-class, remote team and help us build an iconic AI company!

The Role

AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. We're growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API. Ideally you've done a coding bootcamp, or served as a developer in a past role.With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team.

In this role you’ll have the opportunity to:

  • Be the first line of support AssemblyAI's customers. You'll work directly with customers who are integrating our API, to make sure their integration is going well. You'll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have
  • Serve as the "product expert". You'll be responsible for answering technical questions about the product over live chat, Slack, and email. We're a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role.
  • Be the liaison between the customer and our engineering teams. You'll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported.

Requirements

  • 6 months+ of experience in a similar support role
  • Prior customer or client-facing experience, ideally in a high-growth startup environment
  • Some technical experience; ideally from a coding bootcamp or past software engineering job
  • Ability to understand and translate technical language across both clients engineering teams
  • Experience working with REST APIs
  • You can demonstrate and explain API knowledge
  • You can hear a use case and creatively apply our API functionality to solve that use case
  • Located in EMEA OR open to working EMEA hours

Skills

  • Super organized
  • Outgoing; loves to communicate with external stakeholders and customers
  • You take ownership of customer feedback
  • Ability to master our API's functionality

Working at AssemblyAI

We are a small but mighty group of problem solvers, innovators, and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and self-motivated. We put a lot of trust and autonomy into everyone on our team and want to find people who will add to our culture, not just fit in.

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!

Keep Exploring AssemblyAI:

Check us out on YouTube!

Learn more about AI models for speech recognition

Core Transcription | Audio Intelligence | LeMUR | Try the Playground

Our $50M Series C fundraise

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About the job

Apply before

Jul 01, 2024

Posted on

May 02, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

AfghanistanAlbaniaAlgeriaAndorraAngolaAntarcticaArmeniaAustriaAzerbaijanBahrainBelarusBelgiumBeninBosnia and HerzegovinaBotswanaBouvet IslandBulgariaBurkina FasoBurundiCabo VerdeCameroonCentral African RepublicChadComorosCongoCongo, The Democratic Republic of theCook IslandsCroatiaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiEgyptEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFaroe IslandsFinlandFranceFrench GuianaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGuadeloupeGuernseyGuineaGuinea-BissauHeard Island and McDonald IslandsHoly See (Vatican City State)HungaryIcelandIranIraqIrelandIsle of ManIsraelItalyJerseyJordanKazakhstanKenyaKuwaitKyrgyzstanLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMadagascarMalawiMaliMaltaMartiniqueMauritaniaMauritiusMayotteMoldovaMonacoMontenegroMoroccoMozambiqueNamibiaNetherlandsNigerNigeriaNorth MacedoniaNorwayOmanPalestine, State ofPolandPortugalQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Martin (French part)Saint Pierre and MiquelonSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSint Maarten (Dutch part)SlovakiaSloveniaSomaliaSouth AfricaSouth SudanSpainSudanSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTajikistanTanzaniaTogoTunisiaTurkeyTurkmenistanUgandaUkraineUnited Arab EmiratesUnited KingdomUzbekistanWestern SaharaYemenZambiaZimbabweÅland Islands

Hiring timezones

EMEA +/- 0 hours

Job categories

API EngineerAPI Integration EngineerSupport EngineerData API DeveloperApplication Support EngineerCustomer Support Engineer

Skills

Software EngineeringAWSSupport EngineeringREST APIsAPI IntegrationTechnical SupportCustomer SupportCoding BootcampMachine LearningSpeech RecognitionNLPLive Chat SupportSlackEmail SupportAssemblyAIRemote Team

About AssemblyAI

Learn more about AssemblyAI and their company culture.

View company profile

AssemblyAI is a remote-first AI company building powerful deep learning models for developers, startups, and enterprises to transcribe and understand their audio data.

Our ASR models already outperform companies like Google, AWS, and Microsoft - which is why hundreds of companies and thousands of developers are using our APIs to transcribe and understand millions of videos, podcasts, phone calls, and zoom meetings every day. Our APIs power innovative products like conversational intelligence platforms, zoom meeting summarizers, content moderation, and automatic closed captioning.

AssemblyAI’s Speech-to-Text APIs are already trusted by Fortune 500s, startups, and thousands of developers around the world, with well-known customers including Spotify, Algolia, Dow Jones, Happy Scribe, BBC, The Wall Street Journal, and NBCUniversal. As part of a huge and emerging market, AssemblyAI is well on its way to becoming the leader in speech recognition and NLP.

We're growing at breakneck speed, and recently announced our Series B round. We've raised $63M in total funding, and are backed by leading investors including Insight Partners, Accel, Y Combinator, Patrick and John Collision (Founders of Stripe), Nat Friedman (Former CEO of GitHub), and Daniel Gross (Entrepreneur & Investor in companies including GitHub, Uber & SpaceX)!

Our team is made up of problem solvers, innovators and top AI researchers from companies like DeepMind, Google Brain, Meta AI, Amazon and Apple; they conduct cutting edge deep learning research and develop novel algorithms & techniques to continually push the state of the art in speech recognition & NLP!

Our ambition is to build an iconic AI company, making advanced deep learning technology accessible to everyday developers through a simple API, good docs, and a great developer experience.

Join our world-class, remote team and help us build an iconic deep learning company!

Employee benefits

Learn about the employee benefits and perks provided at AssemblyAI.

View benefits

Retirement benefits

Employer sponsored 401K for US employees

Company retreats

2x annual company retreats so you can meet everyone in person.

Generous vacation

We have a generous PTO policy to help encourage work life balance.

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

View AssemblyAI's employee benefits
Claim this profileAssemblyAI logoAS

AssemblyAI

Company size

51-200

Founded in

2017

Chief executive officer

Dylan Fox

Markets

Developer APIsDeveloper ToolsMachine LearningDeep LearningArtificial IntelligenceSpeech RecognitionNatural Language ProcessingAPIsDeveloper PlatformsStartups

Employees live in

CanadaGermanyFranceSpainNetherlandsUnited StatesGeorgiaIndiaBangladeshAustraliaBrazilSwitzerland

Social media

AssemblyAI's TwitterAssemblyAI's FacebookAssemblyAI's LinkedInAssemblyAI's Instagram
View company profileVisit assemblyai.com

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