23 Remote Customer Support companies

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams.

We create software that helps coaches win, athletes look like pros, and sports recruiters find more talent. Teams upload their game film to our site, study it, and "break it down" by adding text notes, ink telestrations, and tagged metadata. Athletes can study the video on their mobile devices throughout the week to prepare for their next game. If an athlete notices a great play, he or she can highlight it to appear on a public profile for fans, parents, and recruiters to see.

A better way to support your customers. Groove's Shared Inbox, Knowledge Base, and Reports help your team provide personal support at scale. All without breaking the bank. A lot of people ask me why we bothered to build Groove. It’s a fair question. There are plenty of options out there for support software. But the problem was that none of the options were right for me. My small business was using Gmail to keep up with support emails, and we were struggling.

Provide support that’s as polished as your product with Plain, the customer support tool for the companies defining the next decade.

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support. From the beginning, we focused on providing high level "business partner minded support" to our clients rather than the lowest cost "outsourced agents" other providers have pitched for decades. With our 24/7 live chat team, we're not just answering visitor questions.

Intercom is the world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support.

We wished there were a better phone company, so we created one. We are committed to giving our customers the best possible telecommunications experience in the country.

We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7. We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in one month. Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS, and revenue per customer.

We Help Companies Save Millions In Customer Support With Our Powerful Knowledge Base Helpjuice is the world's best knowledge base platform. We are proud to be able to deliver instant support to companies ranging from small businesses to large, well-established Enterprises. Our customers include: Walmart, Hertz, The US Government, Indeed. com, Intercom, Stanford, GA Tech, and many others. As a result have been able to save them over $10,000,000 in customer support costs by helping them utilize the Helpjuice knowledge base platform.

Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction.

FullStory offers digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products. Founded in Atlanta by a team of former Googlers devoted to making products more user-friendly, FullStory officially launched in 2014.

We believe that communication between businesses and their customers should be easy, convenient and reliable. That's why we built an omnichannel customer engagement platform that helps businesses to interact with their customers and offer their services on the web and multiple messaging apps. We believe that communication between businesses and their customers.

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Our mission is to empower organizations to own their conversations by developing the world’s most flexible and secure open source communications platform.

The Northern California branch was established in 1993 and has operated with the same goals of provided outstanding customer service & transparent pricing while helping customers restore their drivers license. We assist customers by scheduling installation of a breathalyzer in their vehicle. Technicians perform the installation and provide the paperwork to the customers. The average length of an installation of 6-11 months.

Jitbit Software is a software company behind Jitbit Helpdesk - a popular help desk software app. Jitbit Help Desk offered both as a "on-premise"​ server software, and a SaaS cloud-hosted solution. Jitbit is based in US, UK and Latvia. Big enough to be stable. PROFITABLE AND SELF-FUNDED. We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

We believe that organisations thrive when they understand the people they care about. doopoll helps you to filter out the noise in decision making and gather valuable insight from your audience. The doopoll innovation is centred on four main principles: People have valuable opinions but it can be intimidating to share them in group situations. doopoll allows you to collect opinions from your people without worrying about outside influences.

Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “leader” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers ongoing innovation, superior call quality and instant integration to the most popular business applications.

Helpful social media management software for your team. At SocialHub, we’re dedicated to making social relationship management and customer service simple, easy and effective. Join us if you love to develop, market and sell tools that make a real difference to our customers. At SocialHub, you’ll work with a talented bunch of creatives, strategists and tech geeks. We’re all a little different and work to our own beat (wherever we are in the world), but we’re united by the same passion: to provide our customers with the best social relationship management solution.

Talent OutsouRcing CHannel(TORCH) Solutions-Known to be one of the highly preferred HR extension in the industry and offering Language Proficiency Training. alent OutsouRcing CHannel(TORCH) Solutions-provides training on how to deliver quality customer service and enhance the communication skills of each applicant. We offer English proficiency training as well as multi-lingual skill sets, trained in the latest service strategies and guidelines.