About Assembled

Customer service teams deserve better.

We are a fast-thinking, fast-moving, empathy-driven team inspired by one main goal: to create intelligent systems in service of people helping people. We've started on this path by addressing the very real, very underserved needs of customer support teams.

Our story begins with a love of math.

Yep. We get a thrill out of helping others solve math problems to unlock human potential. In fact, we believe that the worst customer experiences are usually a result of imbalanced variables, which means not having the right people at the right place at the right time. The best part about this: it’s solvable. And we really love when that happens (BTW, we’re into other things aside from math.)

We're backed by the best

We’re also lucky to have some amazing individual investors, including Jay Simons (former Atlassian), Jack Altman (CEO, Lattice), Des Traynor (Founder, Intercom), and Alison Pickens (former Gainsight).

Challenges we face today

They make things harder, but they also motivate us to keep going.

Support & Tech = ? Despite its rising importance, customer support tends to be in the shadow of buzzier, trendy technology, but it also means that we get to build a place where only the truly passionate people self-select into.

We see what others can't. Seeing the opportunity that others don’t can be daunting. We saw this firsthand at Stripe, and took the lesson with us: hard, non-obvious problems are the most rewarding to solve.

Not just selling software. We’re also in the business of showing our customers what superior support looks like. This means we need to give just as much thought to ‘support R&D’ as we do our product roadmap.

Your job matters

Today's support team carries a massive burden. They are responsible for protecting their company's brand in every single customer interaction, but lack the resources to do this quickly or at scale. They're asked to do more with less — less budget, fewer people, and old-school solutions.

The momentum we've seen to date tells us just how much support teams need better tooling, but we've only just started down the path. We still have many miles to travel relative to the total opportunity, which means every person who joins Assembled has massive influence in our journey to transform customer support.

What we believe in

Or, better stated — here’s how we behave as a team. Our values are inspired by the best support teams, who in turn power the best customer experiences.

  • Act like a support agent. It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.

  • Get on the plane. We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.

  • Make feedback a gift. The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.

How do I know if I'm a good fit for Assembled?

There’s no one kind of person who joins Assembled. In fact, that’s what makes us special — we encourage different perspectives, love untraditional paths, and seek out folks who are “spiky” in something, whether soft skills or technical acumen or anything in between. For us, it’s not just about being good at your job; it’s about bringing something special to the table.

There’s also what binds us together. It’s all about channeling the support agent in everything we do — finding answers to tricky questions, bringing positivity to tough situations, lending a hand it’s needed, and listening before acting. Underlying all of this is empathy, for each other and for our customers.

We're building a championship team.

We're an eclectic mix of ambitious, curious, entrepreneurial, and humble. It's what makes us unique as individuals, and successful as a collective. Above us, we're united by an authentic desire to tackle the worthy problems that no one else sees. Come join us on the ride of a lifetime!

Tech stack

Learn about the technology and tools that Assembled uses.

View tech stack
plus

45 more

Benefits and perks

Learn about the benefits and perks that Assembled provides.

View benefits
Wellness benefits

Wellness benefits

$100 professional development/general wellness (fitness, mental health, or professional development) each month + Access to Spring Health - a service which provides multiple mental health and wellness services.

Learning and development budget

Learning and development budget

$100 professional development/general wellness (fitness, mental health, or professional development) each month.

Company meals

Company meals

$100 Community Support Agriculture (CSA) credit each month.

Miscellaneous

$50 Assembled user credit

Money to spend each month at any of our customers.

View all employee benefits
View all employee benefits
Customer Support
Number of employees

51-200

2018

Ryan Wang

These are the countries where employees are currently based.
feather/search-lg

Find your dream remote job

Create a profile and we'll match you with the best remote companies and jobs in the world.

Search

Share your job search status

Search

Showcase your skills beyond a resume

Search

Get discovered by top companies

Search

Set salary expectations upfront

Search

Automatically discover relevant roles

Sign up for free

6 remote jobs at Assembled

Assembled is hiring Senior Software Engineer, Account Executive, and more.

View all jobs at Assembled
CA flag US flag CA & US
Number of employees

51-200

Dollar sign

180k-220k USD

Full Time
Dot Software Engineering Manager
CA flag US flag CA & US
Number of employees

51-200

Dollar sign

80k-120k USD

Full Time
Dot Account Executive
CA flag US flag CA & US
Number of employees

51-200

Dollar sign

59k-70k USD

Full Time
Dot Sales Development Representative
CA flag US flag CA & US
Number of employees

51-200

Dollar sign

125k-180k USD

Full Time
Dot Growth Marketer
CA flag US flag CA & US
Number of employees

51-200

Dollar sign

140k-180k USD

Full Time
Dot Software Engineer
CA flag US flag CA & US
Number of employees

51-200

Dollar sign

90k-135k USD

Full Time
Dot Enterprise Account Executive

Remote companies like Assembled

These are some great remote companies operating in similar industries to Assembled.

View all companies

Find and automatically fix vulnerabilities in your code, open source dependencies, containers, and infrastructure as code — all powered by Snyk’s industry-leading security intelligence.

Algolia is a search-as-a-service platform delivering digital experiences for companies.

We are a team of nurses and innovators that are reimagining how healthcare staffing works.

The smarter way to serve documents. Proof is a single platform to save legal teams loads of time.

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market.

InVision is the Digital Product Design platform used to make the world’s best customer experiences.

Find your dream job

Set up personalized remote job search alerts and get noticed by recruiters searching for your skills.

Create a job seeker account on Himalayas