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IT Operations Specialist with 8 years' experience in troubleshooting, CRM management, and incident response.
Experience
IT Operations Specialist
Danham Properties Limited
Sep 2017 - Jul 2023 (5 years 10 months)
Team Leader, Customer Support
International Acumen Limited
Jun 2008 - Jan 2011 (2 years 7 months)
ANApplication Support Engineer with a strong attention to detail.
Experience
Application Support Engineer
Qualitykiosk Technology PVT Ltd
Apr 2023 - Jul 2024 (1 year 3 months)
MIAstute operations support specialist with a focus on customer satisfaction.
Experience
Chat Support
Preply
Jan 2024 - Present (1 year 10 months)
Safety Investigation Specialist
Uber
Jan 2023 - Jan 2024 (1 year)
Operations Support Specialist
Uber
Jan 2023 - Jan 2024 (1 year)
I am a diligent IT engineer specializing in technical support, databases, networking, and web development.
Experience
Software Technical Support
Syrve MENA
Sep 2023 - Aug 2024 (11 months)
Operation Engineer
Lafarge Holcim
Mar 2021 - Sep 2021 (6 months)
Dispatcher
Talabat
Jun 2020 - Feb 2021 (8 months)
EUDetail-oriented billing and client support specialist with 7+ years in documentation and QA.
Experience
Billing Specialist
Fundamental Community Care Services
Sep 2024 - Present (1 year 2 months)
AECustomer Care Professional
American Express
Apr 2022 - Aug 2024 (2 years 4 months)
TKDetail-oriented IT professional with a passion for user support.
Experience
TLDevelopment and Testing Intern
Transputec Ltd
Sep 2023 - Jan 2024 (4 months)
TLDevelopment and Testing Intern
Transputec Ltd
Sep 2023 - Jan 2024 (4 months)
Client Manager
Market Fresh
Oct 2022 - Jan 2023 (3 months)
NRDetail-oriented Business Analyst with a focus on technical support.
Experience
Business Analyst
Nettree Solutions
Jul 2024 - Present (1 year 4 months)
System Analyst
TCS, USA
May 2023 - Present (2 years 6 months)
Client Support Analyst
LUCustomer support representative with experience in technical assistance.
Experience
Chauffeur
Private Driving Company
Sep 2023 - Present (2 years 2 months)
Customer Support Representative
Concentrix
Aug 2021 - Aug 2023 (2 years)
EMT-B
American Medical Response
AACustomer Support Specialist with expertise in crypto and fintech.
Experience
BUCustomer Support Associate
Busha
Mar 2024 - Present (1 year 8 months)
Customer Support and Payment Resolution Specialist
Prestmit
Aug 2023 - Present (2 years 3 months)
IE
Mexico30k-60k USD
Bilingual Customer Support Specialist | 5+ yrs experience | Expert in CRM, client care & KPI performance.
Experience
FOBilingual Customer Service Agent
Foundever
Oct 2024 - Nov 2025 (1 year 1 month)
Customer support specialist focused on empathetic issue resolution.
Experience
Customer Support Specialist
Offmax Logistics LLC
Jun 2023 - Jul 2025 (2 years 1 month)
Assistant Manager
Blu Victoria Events
Jan 2022 - Dec 2022 (11 months)
MVDedicated HR specialist with expertise in data entry and customer service.
Experience
Customer Support & Technical Support Representative
Alorica
Aug 2019 - Feb 2022 (2 years 6 months)
Human Resource Specialist
Red Ribbon
Jan 2015 - Dec 2019 (4 years 11 months)
Customer-focused IT technician with hardware repair, technical support, and strong troubleshooting skills.
Experience
Printing Press Operator
PC Signs and Graphics
Feb 2024 - Sep 2025 (1 year 7 months)
Server Trainer
Mellow Mushroom Pizza Bakers
Sep 2021 - Jan 2023 (1 year 4 months)
Server/Bartender/Trainer
Sushi Blues
Sep 2019 - Aug 2021 (1 year 11 months)
IT infrastructure specialist delivering reliable technical support.
Experience
IT Specialist
Ministry of Justice
Jan 2018 - Jan 2021 (3 years)
IT Infrastructure Specialist
Flow Jamaica
Jan 2022 - Present (3 years 10 months)
Experienced IT support professional passionate about cybersecurity.
Experience
IT Support Engineer
C7TechSolutions Pvt. Ltd
Apr 2024 - Present (1 year 7 months)
ASAchievement-driven professional with an experience of 1 year
Experience
Service Desk L1
Zones Corporate Solutions
Sep 2022 - Jan 2023 (4 months)
Technical Expert
Blitzpath Innovations Pvt Ltd
Nov 2020 - Dec 2021 (1 year 1 month)
System Administrator
Wipro Limited
Sep 2019 - Mar 2020 (6 months)
I am a customer service specialist delivering efficient technical support and reliable team leadership.
Experience
Seasonal Sales Advisor
Best Buy
Jan 2020 - Jan 2021 (1 year)
I am an operations and documentation specialist improving data accuracy and service.
Experience
Documentation Specialist
Golden Bear International
Jan 2022 - Present (3 years 10 months)
Chat Support Associate
Sutherland Global Services
Jan 2020 - Jan 2022 (2 years)
Office Assistant
T.T.C (The Travel Company)
ASExperienced Customer Service Specialist with a focus on client satisfaction.
Experience
Customer Service Representative
Internal Revenue Service
Sep 2022 - Present (3 years 2 months)
Healthcare Customer Service Representative
Connexion Point
Aug 2022 - Sep 2022 (1 month)
Customer Service Representative
EBIT Support Specialist with expertise in hardware and software support.
Experience
IT Support & Developer
Freelancer
IT Support & Developer
Freelancer
IT Support Specialist
Atos
Team Manager
TaxiTaxi
Jan 2021 - Jan 2022 (1 year)
Senior Sales Specialist
Vodafone
Jan 2020 - Jan 2021 (1 year)
Customer Support
Altice
May 2020 - Jun 2020 (1 month)
Customer Service Representative
Vodafone
May 2015 - Sep 2015 (4 months)
Client Services Representative
SunTrust Mortgage
Sep 2019 - Mar 2022 (2 years 6 months)
COEligibility Specialist
Conduent
Sep 2018 - Sep 2019 (1 year)
Customer Service Representative
Teleperformance
Jul 2017 - Sep 2018 (1 year 2 months)
Client Manager
Market Fresh
Oct 2022 - Jan 2023 (3 months)
IT Intern
Tano Digital Solutions
Oct 2022 - Nov 2022 (1 month)
SAGILITY HEALTHCARE USA
Nov 2021 - Present (4 years)
Service Desk Analyst
Infoedge Technologies
Mar 2019 - Present (6 years 8 months)
Technical Systems Analyst
S.N Company
Nov 2015 - Present (10 years)
Jan 2020 - Aug 2023 (3 years 7 months)
Team Lead Customer Support- Payout
NairaBET
Dec 2020 - Present (4 years 11 months)
Customer Support- Payout
NairaBET
Aug 2019 - Present (6 years 3 months)
Customer Service Agent
NairaBET
Aug 2018 - Present (7 years 3 months)
Bilingual Customer Service Agent
Verizon / TTEC
Jan 2024 - Dec 2024 (11 months)
TDBilingual Customer Service Agent
TTEC Digital
Jan 2024 - Sep 2024 (8 months)
Bilingual Customer Service Agent
Starfish Co.
Jan 2023 - Dec 2023 (11 months)
Customer Relations Manager
Dental City
Jan 2018 - Dec 2023 (5 years 11 months)
Delivery Technician
Rent-A-Center
Jan 2019 - May 2021 (2 years 4 months)
Technical Support
PC Signs and Graphics
Sep 2015 - Jun 2017 (1 year 9 months)
Jan 2017 - Jan 2020 (3 years)
American Water
Jan 2022 - Mar 2022 (2 months)
Customer Service Representative
Duke Energy
May 2021 - Jan 2022 (8 months)
Customer Service Representative
Apple
Aug 2020 - May 2021 (9 months)
Local Technical Support
SCJohnson
Local Technical Support
SC Johnson
