Manish Manish
@manishmanish
Experienced IT support professional passionate about cybersecurity.
IndiaWhat I'm looking for
As an IT support engineer with a strong foundation in troubleshooting and system maintenance, I have honed my skills in providing exceptional user support to over 1000 users. Currently pursuing a Master’s degree in Information Security, I am eager to transition into the cybersecurity field, leveraging my extensive IT background and academic knowledge.
My experience includes maintaining a 98% first-call resolution rate and a 95% user satisfaction rating at C7TechSolutions Pvt. Ltd. I excel in installing, configuring, and managing computer systems and software, ensuring optimal performance across numerous workstations. I am committed to continuous learning and professional growth, particularly in risk assessment, network security, and encryption techniques.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
C7TechSolutions Pvt. Ltd
Apr 2024 - Present (1 year 1 month)
Troubleshoot hardware/software issues and provide tier 2/3 technical support to 1000+ users via ServiceNow. Maintain 98% first-call resolution rate and 95% user satisfaction rating. Install, configure, and manage computer systems, software, and OS updates across 1000+ workstations.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Master of Science, Information Security
Currently pursuing a master's degree in information security. Leveraging extensive IT background and academic knowledge to excel in risk assessment, network security, and encryption techniques.
Mangalmay Institute of Engineering & Technology
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications degree. Gained foundational knowledge in computer applications and prepared for a career in IT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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