TKtanaka kaseke
@tanakakaseke
Detail-oriented IT professional with a passion for user support.
ZimbabweWhat I'm looking for
As a recent graduate with a Bachelor of Science (Honors) in Computer Information Systems from Africa University, I have developed a strong foundation in IT support and client management. My experience as a Development and Testing Intern at Transputec Ltd has equipped me with the skills to provide detailed bug report documentation, diagnose software issues, and conduct thorough system analysis. I am passionate about combining technology with financial management to enhance user support and system functionality.
Throughout my internships, I have honed my technical skills in troubleshooting, case management, and customer service. At Tano Digital Solutions, I provided technical support for financial systems, while at Market Fresh, I managed client accounts and coordinated financial transactions. My certifications, including the Google IT Support Professional Certificate and AWS Certified Cloud Practitioner, further demonstrate my commitment to continuous learning and professional development in the IT field.
Experience
Work history, roles, and key accomplishments
TLDevelopment and Testing Intern
Transputec Ltd
Sep 2023 - Jan 2024 (4 months)
As a Development and Testing Intern, I provided detailed bug report documentation, diagnosed software issues, and conducted software testing to enhance system performance. I also developed self-service resources to assist users with troubleshooting.
TLDevelopment and Testing Intern
Transputec Ltd
Sep 2023 - Jan 2024 (4 months)
As a Development and Testing Intern, I provided detailed bug report documentation and diagnosed software issues to enhance system performance. I conducted software testing and developed self-service resources to assist users with troubleshooting.
Client Manager
Market Fresh
Oct 2022 - Jan 2023 (3 months)
As a Client Manager, I managed client accounts, coordinated financial transactions, and assisted with financial record-keeping and reporting, while developing strong customer service skills.
Client Manager
Market Fresh
Oct 2022 - Jan 2023 (3 months)
As a Client Manager, I managed client accounts, coordinated financial transactions, and assisted with financial record-keeping and reporting, developing strong customer service skills in the process.
IT Intern
Tano Digital Solutions
Oct 2022 - Nov 2022 (1 month)
In my role as an IT Intern, I provided technical support for financial and administrative systems, assisted in diagnosing software and network issues, and worked with case management systems to resolve customer inquiries.
IT Intern
Tano Digital Solutions
Oct 2022 - Nov 2022 (1 month)
In my role as an IT Intern, I provided technical support for financial and administrative systems, assisted in diagnosing software and network issues, and worked with case management systems to resolve customer inquiries.
Education
Degrees, certifications, and relevant coursework
tanaka hasn't added their education
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Availability
Location
ZimbabweAuthorized to work in
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