ASAbhishek M S
@abhishekms
Achievement-driven professional with an experience of 1 year
IndiaWhat I'm looking for
As a skilled IT professional with 1 year of experience, I have a proven track record of providing top-notch technical support to clients. My expertise lies in managing remote desktops, troubleshooting software issues, and ensuring timely resolution of service incidents. With a strong background in computer systems and networks, I am well-versed in configuring and troubleshooting various devices and systems.
In my previous roles, I have demonstrated excellent communication skills, working closely with clients and team members to resolve issues and provide proactive support. I am highly motivated and driven to deliver exceptional results, with a strong focus on customer satisfaction.
With a strong foundation in technical skills and certifications, I am confident in my ability to provide expert technical support and contribute to the success of any organization.
Experience
Work history, roles, and key accomplishments
Service Desk L1
Zones Corporate Solutions
Sep 2022 - Jan 2023 (4 months)
Managed remote support for Windows and software issues, monitored network components, and provided first-level incident resolution while adhering to service level agreements. Engaged with clients to build processes and ensure effective communication.
Technical Expert
Blitzpath Innovations Pvt Ltd
Nov 2020 - Dec 2021 (1 year 1 month)
Provided technical support for Dell products through social media, assisting customers with hardware and software issues while ensuring compliance with service level agreements and enhancing customer satisfaction.
System Administrator
Wipro Limited
Sep 2019 - Mar 2020 (6 months)
Delivered first and second-line IT support for desktops, laptops, and printers, managed user profiles, and troubleshot network and software issues while ensuring effective ticket management and system uptime.
Education
Degrees, certifications, and relevant coursework
Abhishek hasn't added their education
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Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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