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I am a design leader building scalable design systems and mentoring teams to deliver accessible web platforms.
Experience
Senior UI/UX Designer
NOS SGPS
Sep 2017 - Jun 2018 (9 months)
Senior UI/UX Designer
Independent Strategic Technology (IST) Ltd
Feb 2017 - Aug 2017 (6 months)
Innovative designer with 10 years of experience in UX design.
Experience
UX Design Lead
Nationwide
May 2025 - Present (6 months)
Senior Experience Designer
Verizon
Jun 2023 - Present (2 years 5 months)
Senior UX Designer
Lokion
Mar 2022 - Present (3 years 8 months)
BIProduct Designer focused on user-centered design and UX research.
Experience
UX Design Intern
ThrillX Design
Jun 2023 - Present (2 years 5 months)
Product Design Intern
Insurify
Apr 2023 - Present (2 years 7 months)
Product Design Intern
NU
United States80k-150k USD
LMS Expert | Program and Project Management
Experience
Senior Specialist - Program & Project Management
LTIMindtree – TOYOTA
Nov 2024 - Apr 2025 (5 months)
Learning Tech Analyst
NIIT Limited – META
Aug 2021 - Nov 2024 (3 years 3 months)
JH
Romania145k-200k USD
Design Lead and UX strategist with over 25 years guiding enterprise-scale product design, design systems, and platform experiences.
Experience
Lead UX Designer
SS&C Technologies
May 2020 - Present (5 years 6 months)
MAEntry-level User Experience Designer focused on research-driven, intuitive product experiences.
Experience
User Experience Designer
Netloom
Jan 2024 - Aug 2025 (1 year 7 months)
User Experience Designer
Uber Eats
Jan 2024 - Mar 2024 (2 months)
WCPassionate IT support specialist dedicated to user satisfaction.
Experience
Freelance Translator
Self Employed
Jan 2021 - Jan 2022 (1 year)
L2 IT Support Specialist
Skillsoft-Percipio Learning
Jan 2020 - Jan 2021 (1 year)
L1 Support Specialist
ESP
Jan 2019 - Jan 2020 (1 year)
JMCustomer Experience Specialist
Experience
HSTesting Operation & Coordination Specialist - while completing Design cert.
Holland Public Schools
Feb 2023 - Present (2 years 9 months)
VSUX Research & Design - short term contract role
Volkin Design Studio
Sep 2023 - Dec 2023 (3 months)
AUDynamic customer support specialist dedicated to exceptional user experiences.
Experience
Customer Support Specialist
Foundever (Sitel)
Jan 2023 - Present (2 years 10 months)
Customer Service Representative
Direct Interactions
Jan 2022 - Present (3 years 10 months)
KMUnited States60k-100k USD
UX Researcher with 2 years experience
Experience
Concierge
Houston Museum
Nov 2019 - Present (6 years)
Gallery Attendant
Detail-oriented IT support specialist with strong problem-solving skills.
Experience
TechOps Specialist
Gamdom
Jan 2025 - Jun 2025 (5 months)
System Administrator
Exactpro
Dec 2022 - Jan 2025 (2 years 1 month)
ACUser Experience Designer passionate about creating impactful digital experiences.
Experience
Trust and Safety Associate
Accenture Portugal
Aug 2024 - Present (1 year 3 months)
Digital Designer
Arcane Tinmen
Feb 2023 - Jan 2024 (11 months)
UX/UI Designer
Hitachi Vantara
Detail-oriented Customer Service Specialist with technical support expertise.
Experience
Senior IT Expert
FINBIT
Jan 2021 - Present (4 years 10 months)
Technical Support and Customer Service Specialist
LIFT-BV
Jan 2021 - Present (4 years 10 months)
Data Entry and Customer Support Specialist
SKUser Experience Designer with a focus on innovative solutions.
Experience
UX Designer
OSAZ
May 2025 - Present (6 months)
Product Manager Accelerator
Product Manager Accelerator
Jan 2025 - Apr 2025 (3 months)
UX Designer Intern
AugierAI.com
Aug 2024 - Dec 2024 (4 months)
Detail-oriented IT Specialist with expertise in network support.
Experience
IT System Technician
Crane Composites Inc.
Oct 2022 - Present (3 years 1 month)
Helpdesk Network Technician
Kelly Scott Madison
May 2022 - Present (3 years 6 months)
CAUser Interface Analyst focused on enhancing website usability and design.
Experience
Website Analyst
Jewelry Set in Stone
Dec 2020 - Present (4 years 11 months)
Receptionist
Electrolysis Associates of Michigan
Jun 2016 - Present (9 years 5 months)
Search quality specialist focused on improving search relevance and user experience.
Experience
YASearch Quality Specialist
Yandex
Customer-focused onboarding and support professional skilled in B2B prospecting and conflict resolution.
Experience
Customer Support & Onboarding Assistant
Health Talent Connect
Jan 2024 - Sep 2025 (1 year 8 months)
Customer Support & Sales Assistant
Amazing Talker
Jul 2023 - Dec 2023 (5 months)
UX Designer
Experience
ECUX Designer
Ecolab
Jun 2022 - Jan 2023 (7 months)
DKUser Experience Designer passionate about human-centered design.
Experience
User Experience Designer II
Abt Global
Sep 2023 - Present (2 years 2 months)
User Experience Designer
Avanade
Mar 2022 - Present (3 years 8 months)
UX Designer & Researcher
Rotary
Oct 2019 - Present (6 years 1 month)
Product Designer
Sertifi
Feb 2019 - Present (6 years 9 months)
Drop
Jan 2022 - Present (3 years 10 months)
Senior LMS Administrator / QA Specialist
VenU
Jan 2021 - Aug 2021 (7 months)
Global Program Manager
Liberty Mutual Insurance
Nov 2019 - Nov 2020 (1 year)
Technical Project Manager – Health & Jail Mgmt. Systems
Securus Technologies
Oct 2018 - Nov 2019 (1 year 1 month)
Lead UX Designer
Mastercard
Oct 2019 - May 2020 (7 months)
Principal UX Engineer
Perfecta
May 2019 - Sep 2019 (4 months)
User Experience Design Lead
Enquizit
Oct 2018 - Feb 2019 (4 months)
Director of UI/UX
Folio Financial
Oct 2017 - Oct 2018 (1 year)
District Product Manager
Planmeca USA
Aug 2020 - Sep 2022 (2 years 1 month)
HSDigital Product Specialist
Henry Schein
Aug 2013 - Aug 2020 (7 years)
Houston Museum
Nov 2018 - Nov 2019 (11 months)
Mobile Sales Representative
MarketSource Marketing
Jun 2015 - Aug 2015 (2 months)
Apr 2022 - Oct 2022 (6 months)
UX/UI Consultant
PrimeIT
Apr 2022 - Oct 2022 (6 months)
Freelance UX/UI
Freelance
Jan 2021 - Jul 2021 (6 months)
Safenet
Jul 2018 - Dec 2020 (2 years 5 months)
Data Entry and Quality Assurance Specialist
LIFT-BV
Sep 2015 - Dec 2020 (5 years 3 months)
Apple iOS UI Designer
Capgemini
Apr 2021 - Nov 2022 (1 year 7 months)
Account Specialist
TheraOffice
Oct 2019 - Present (6 years 1 month)
