Nabarun Rakshit

Worked as a Business Analyst and as UAT tester for multiple commercial projects. Implemented new Application like ERP, I am involved in creating and maintaining requirements, mapping documents, design sessions and testing efforts. Maintained vendor relationships, acting as a business analyst for IT projects and non-IT projects.

Served as a full-time support resource, providing critical information, technical assistance, and guidance to customers across various platforms. Delivered technical and online support for Windows, iOS, and Android-based devices, ensuring rapid issue resolution and customer satisfaction. Supported installation, configuration, and upgrade of iOS devices, including implementing intrusion prevention,

Completed installation and configuration of networking equipment to support seamless business operations and improve system availability. Supported the CIGNA Rollout Project, ensuring deployment tasks were completed accurately and delivered on schedule. Handled medical claims processing, collaborating with cross-functional teams to resolve discrepancies and streamline claims workflows.

Provided end-user support by troubleshooting technical issues related to desktops, desk phones, Internet connectivity, and major desktop applications (Office Suite, Adobe products, etc.). Delivered customer-focused service by resolving technical challenges quickly and clearly communicating solutions to non-technical users. Adapted quickly to new technologies and applications, ensuring efficient is

Provided frontline support by troubleshooting desktops, desk phone, and Internet issues, ensuring minimal disruption to business operations. Acted as System Administrator, monitoring computer systems, performing upgrades, and maintaining system health to meet organizational needs. Conducted tech checks and generated detailed reports to support data-driven decision-making and identify system improv

Oversaw the ship’s IT systems, ensuring Internet connectivity, scheduled machine operations, and system functionality aligned with varying time zones. Troubleshot and resolved hardware and software issues onboard, maintaining consistent uptime for mission-critical systems. Managed and maintained shipboard computer systems and network infrastructure to support operational continuity.

Completed a Bachelor's degree with a focus on Information Systems. Gained foundational knowledge in business and technology.