Elisa User

Process Medicaid claims billing and coding, ensuring ICD-10 and CPT compliance, correcting discrepancies and submitting claims electronically while monitoring denials and preparing reports for audits.

Provided remote customer support for small business clients, resolving billing disputes and payment issues while documenting interactions in CRM and ensuring compliance with security and regulatory requirements.

Supported mortgage customers by resolving inquiries and payment issues, preparing and proofreading client correspondence, and partnering with audit and underwriting teams to correct file discrepancies.

Verified Medicaid eligibility, processed client record updates for compliance with state and federal regulations, and supported QA by identifying errors and recommending process improvements.

Delivered high-volume customer support for USAA Bank members, resolving account and transaction disputes, meeting call quality and resolution time metrics while documenting interactions per regulatory standards.

Assisted clients with account inquiries, resolved card and transaction issues, educated customers on products and digital tools, and supported sales goals while maintaining regulatory compliance.

Completed High School Diploma at Highland Springs High School in Highland Springs, VA.