Luke User

I'm a dedicated customer support representative with over two years of experience in providing technical assistance and billing support for a national telecom client. My role at Concentrix involved managing high-volume inbound and outbound calls, where I ensured customer satisfaction by resolving online account issues and facilitating plan upgrades. I take pride in my ability to document interactions meticulously in Salesforce, adhering to company protocols and maintaining the security of sensitive information.

Currently, I work as a chauffeur for a private driving company, where I provide safe and punctual transportation services for high-profile clients. My focus is on cultivating trust through consistent service and attentiveness to personal needs. My previous experience as an EMT-B has equipped me with strong communication skills and the ability to handle sensitive situations with professionalism.